Air Import Operations

Rohlig USA•Springfield Gardens, NY

2d•Onsite

About The Position

Röhlig USA is seeking a dynamic, detail-oriented professional to join our Air Import team, playing a key role in managing international shipments and ensuring seamless end-to-end operations. As a global, family-owned company founded in Bremen, Germany in 1852, Röhlig has built its reputation on reliability and trusted partnerships. Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance. Rohlig USA has 200 employees in 12 different Offices.

Requirements

High school graduate or G.E.D.
Knowledge of related computer applications
Familiarity with basic freight forwarding procedures
Global knowledge; Freight forwarding, country locations
Two plus years of related experience
Excellent customer services skills
Excellent administration skills
Attention to detail
Well organized, problem solver
Ability to work under pressure and meet deadlines
Resilient
Excellent communication skills
Shows initiative and drive
Team orientated

Responsibilities

Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
Engage vendors and manage vendors.
Negotiate rates with shipping vendors.
Analyze employee profit and loss on each shipment.
Maximize profit through overall management of the desk.
Timely processing of import air documents including registration of shipments.
Communicate automation details to subcontractors for reporting to customs.
Monitor clearance and delivery of cargo within free storage/holding times.
Check for special instructions on documents.
Invoice and collect correct charges.
Authorize delivery of air freight.
Monitor availability and, in conjunction with subcontractors, ensure timely collection of cargo, check-in to warehouse and reporting to customs.
Follow up on delivery with truckers.
Keep a record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
Regularly review reports to refine and improve services to the customer.
Review quotes and record rates to clients and prospective clients.
Manage allocated customers using established tools (e.g. activity reports) with a view to achieving and exceeding targets.
Trace orders and ensure that information affecting arrival or dispatch is communicated to customers (internally and externally) or their agents, in a timely manner.
Keep in touch with competitor activities and industry trends.
Deploy information about all contracts with customers and supply to all parties.
Approve freight invoices and credit notes, and monitor transport waiting time costs.
Pay airline terminal charges, and any other related costs upon arrival, to ensure storage is avoided and no added costs occurred.
Prepare payment vouchers and write checks for authorization, and presentation.
Process air freight debtors & creditors in an expeditious manner by verifying they are correct prior to passing them to accounts for payment and providing any supporting documentation for overdue payments, thus reducing impediments to prompt payment.
Ensure the department (cost center) achieves its financial and quality objectives.