Export

CJ Logistics HR Team•Des Plaines, IL

40d•Hybrid

About The Position

The Air Import/Export Coordinator operationally files entry documents, tracks and updates the movement of air freight, and ensures compliance with import and export clearance regulations. The role coordinates shipment releases and deliveries, processes customer documentation and invoices, and serves as a primary liaison among customers, U.S. Customs and Border Protection, and other government agencies. It also provides shipment-status updates and customer service, maintains customer information, manages daily pre-alerts, and builds knowledge of company systems and operational processes. This is a hybrid position based in the Des Plaines, Illinois office, with on-site presence required four days per week or as directed by the company. The role operates in a professional, climate-controlled office with a typically quiet to moderate noise level and uses standard office equipment. The schedule is listed as Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, though hours may vary by shift and may include evenings, weekends, holidays, and overtime based on business needs. Flexible hours may be required to support deadlines or cross-functional collaboration.

Requirements

Strong verbal and written communication skills.
Excellent listening and analytical skills.
Ability to prioritize, multitask, organize, and manage time effectively.
Bilingual Korean and English proficiency is required.

Nice To Haves

Previous experience in logistics, cargo management, supply chain, customer service, dispatching, warehousing, administrative work, data entry and analysis, or transportation.

Responsibilities

Receive, review, and process documentation for assigned accounts through the company system.
Obtain shipment release and applicable other government agency releases; arrange receiving or delivery and ensure accurate, timely invoicing in accordance with account and company policies.
Perform other duties needed for compliant release and timely delivery or receipt of shipments, including cargo delivery setup and client invoicing.
Coordinate between customers, U.S. Customs and Border Protection, and other government agencies to achieve and maintain service commitments in accordance with client and company objectives.
Conduct initial reviews of transactions and advise the supervisor of problems or irregularities.
Provide timely customer service by proactively communicating shipment status and refer technical questions to the team leader or licensed broker.
Enter and update customer profile information in the appropriate company system; prepare quotations, letters, and communications as directed.
Manage daily pre-alerts to determine whether freight is expected to arrive and whether ocean documents are received within the specified time standard.
Develop understanding of processes through self-study and courses or seminars from approved sources.
Improve knowledge of the company's established system, including its basic and advanced features.
Perform other related duties as assigned or required.