Air Export Supervisor

Expeditors•Franklin, WI

About The Position

The Air Export Supervisor supports and oversees the day-to-day air export operation, including quotations, shipment movement, workload allocation, pricing checks, and backup for second-shift operations as needed. The role maintains thorough knowledge of the air export product, including Breakbulk, Gateway, and pricing, and partners with the Lead Agent on workboard management, workload balancing, and coverage during peak activity or staff absences. The Supervisor monitors monthly KPIs, Q# reporting, and AIRRTS trends, communicates status and risks to senior leadership, and manages resolution of billing disputes, corrections, past-due accounts receivable, and draft payables. The role contributes to department revenue goals, supports new-business transitions and updates to existing business, and drives system and process improvements to handle additional volume without relying on overtime. The position also supports employee performance evaluations, goal setting, and Professional Development Plans, including development of the Lead Agent and potential successors. It promotes compliance with company policies and regulations, communicates compliance expectations to the team, and supports the Trade Compliance Manager's efforts and training. The Supervisor is the first escalation point for shipment, dangerous-goods, and customer issues beyond the Lead Agent's authority, and supports the Manager with credit procedures, vendor accounts payable, debit report items, and unrecognized revenue.

Requirements

High school degree or equivalent.
Passed background check.
Must be at least 18 years old.
Good computer skills, including Word, Excel, and familiarity with PowerPoint.
Legally authorized to work in the United States and must not require future employment visa sponsorship.
Ability to work overtime in support of department needs.
Fluent in written and verbal English.
Ability to multitask and prioritize throughout the workday while remaining focused and organized.
Demonstrated ability to be proactive in thought and action.
Strong organizational skills.
Analytical skills and strong attention to detail.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Ability to work independently and collaboratively in a team environment.
Willingness to help with last-minute projects or assist team members.
Excellent written, verbal, and interpersonal communication skills.
Comfort with numbers and basic mathematical skills.
Willingness to work weekends as needed.
Demonstrated strong work ethic and reliability.
Comfort working in a professional business environment.
Ability to commute to the MKE branch, third-party warehouses, and customers as needed.

Nice To Haves

Customer service experience.
Knowledge of the global logistics industry.

Responsibilities

Review and support day-to-day quotations, oversee quote delegation, and ensure quotes meet the same-day response standard.
Support the daily workload and move daily shipments when needed.
Check local charges and agreement quotes to minimize potential branch losses.
Maintain thorough knowledge of the air export product, including Breakbulk, Gateway, and pricing.
Back up second-shift operations as needed.
Partner with the Lead Agent on workboard management, workload balancing, and coverage during peak activity or staff absences.
Review monthly KPI, Q# reporting, and AIRRTS trends with the Lead Agent and keep senior leadership informed about status and risk areas.
Own resolution management for billing disputes and corrections, and oversee accounts receivable follow-up on past-due balances.
Oversee Draft Payables to ensure they are resolved in a timely manner.
Partner with the Lead Agent to align the team on Professional Development Plans and ensure each agent has clear development goals and shared expectations.
Take an active role in transitioning new business and updating existing business.
Grow department revenue in line with district budget targets and management expectations.
Implement system changes and enhancements and drive internal and external KPI performance.
Identify and suggest system and process improvements that enable the team to absorb more volume without relying on overtime.
Conduct or assist the Manager with Employee Performance Evaluations in the department.
Conduct or assist the Manager with staff goal setting, Professional Development Plans, and development monitoring, including development of the Lead Agent and potential successors.
Support the Manager in ensuring company credit procedures are followed and used effectively.
Support management of accounts payable to vendors, including airlines and truckers, using BNP or PNB reports.
Support resolution of debit report items and unrecognized revenue.
Promote compliance by following company policies and regulations and serving as a role model of integrity and pride.
Communicate proactively with the team to maintain awareness and understanding of policies and regulations.
Maintain a positive relationship with the Trade Compliance Manager and support compliance efforts and training.
Act as the first escalation point for shipment, dangerous-goods, and customer issues that exceed the Lead Agent's authority.
Promote the company's cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Perform other tasks and duties deemed appropriate by management.