Air Cargo Manager on Duty

Worldwide Flight Services, Inc.•Sterling, CO

About The Position

The Manager-on-Duty directs supervisory personnel in an assigned functional area, oversees and advises on staffing, administers or monitors discipline and corrective action, gathers daily customer feedback, and serves as a liaison between first-level supervisors and upper management. The role proactively monitors employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. It maintains operational compliance with the corporate security program and TSA legislation, ensures required company audits are completed, and implements the site-specific security plan. The manager ensures WFS staff receive and display relevant company identification badges and administers practices fairly and equitably, treating employees, customers, vendors, and other third parties with respect.

Requirements

Two to five years of previous management or specialist supervisory experience in field service duties.
College degree or equivalent experience.
Airline pricing experience.
Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.
Ability to read, analyze, and interpret relevant written materials and regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret written, oral, diagram, or schedule instructions.
Ability to operate equipment and hold necessary licensing, if applicable.
Ability to perform responsibilities related to the assigned shift.
Ability to report to work regularly and on time.

Nice To Haves

Familiarity with personal computer software.
Independent judgment and decision-making skills.
Excellent interpersonal, written, and oral communication skills.
Ability to read, write, fluently speak, and understand English.

Responsibilities

Direct supervisory personnel within the assigned functional area.
Oversee and advise on staffing requirements.
Monitor or administer discipline and corrective action for subordinates.
Ensure customer satisfaction through daily feedback.
Act as a liaison between first-level supervisors and upper management.
Monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
Maintain and control operational requirements in accordance with the corporate security program and TSA legislation.
Ensure required company audits are undertaken to support continuity and compliance.
Read, understand, and clarify implementation of the site-specific security plan.
Ensure WFS staff are issued relevant company ID and display their identity badges.
Administer practices fairly and equitably, treating employees, customers, vendors, and other third parties with respect.
Read and interpret company handbooks and manuals, union contracts, business and professional publications, technical procedures, governmental regulations, and airline policies and procedures.
Write reports, business correspondence, and procedure manuals.
Present information effectively and respond to questions from groups, managers, clients, and customers.
Define problems, collect data, establish facts, and draw valid conclusions.
Interpret instructions provided in written, oral, diagram, or schedule form.
Operate equipment and hold necessary licensing, if applicable.
Perform responsibilities specific to the assigned shift.
Report to work regularly and on time.