AiDeal Customer Success Manager, Taiwan

This role is focused on being a consultant and trusted partner to clients, helping them expand their usage and adoption of Appier Enterprise solution products. The main responsibilities include managing client relationships, providing professional advice, offering first-line support, and collaborating with internal teams to ensure client satisfaction. The position requires solid digital marketing knowledge, strong client relationship management skills, project management experience, and the ability to deliver client training and presentations. Additionally, strategic planning, consultation, and a passion for AI technology are important aspects of this role.

• Be a consultant to help clients expand their usage and adoption of Appier Enterprise solution products
• Be a trusted partner to manage relationship for all assigned clients
• Be a professional advisor to enable clients achieving customer’s business objectives through Appier Enterprise solution products
• Be a first line support to answer clients' questions, identify needs for customized project and further implementation where applicable
• Collaborate with sales, product and tech team to be sure mutual objectives are met in support of client satisfaction
• Communicate with clients throughout the contract lifecycle, escalating important issues to ensure the renewal
• Clarify the major requests from client and draft the project timeline to meet the expectation from client
• Solid digital marketing domain knowledge
• Strong client relationship management
• Experienced project management
• Professional Client training and presentation
• Strategic planning and consultation
• Passionate with AI technology
• Minimum 5 years experience in client-facing project management and service delivery
• Ability to identify requirements before the customer does and respond quickly
• Excellent communication skills to effectively convey product information to both technical and nontechnical audience
• Native or excellent oral and written communication skills in English
• Detail-oriented and able to handle hands-on operations
• Demonstrate problem solving

• Minimum 5 years experience in client-facing project management and service delivery
• Ability to identify requirements before the customer does and respond quickly
• Excellent communication skills to effectively convey product information to both technical and nontechnical audience
• Native or excellent oral and written communication skills in English
• Detail-oriented and able to handle hands-on operations
• Demonstrate problem solving skills
• Solid digital marketing domain knowledge
• Strong client relationship management
• Experienced project management
• Professional client training and presentation
• Strategic planning and consultation
• Passionate with AI technology

• Solid digital marketing domain knowledge
• Strong client relationship management
• Experienced project management
• Professional client training and presentation
• Strategic planning and consultation
• Passionate with AI technology
• Ability to identify requirements before the customer does and respond quickly
• Excellent communication skills to effectively convey product information to both technical and non-technical audience
• Detail-oriented and able to handle hands-on operations
• Demonstrate problem-solving skills
• Solid knowledge in web/app event tracking
• Solid knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL ... etc.)
• Understanding of enterprise internet business models and online processes, terminology, concepts, and strategies
• Solid knowledge in digital marketing
• Demonstrate knowledge and experience in basic internet technologies (e.g. HTML/CSS/Javascript)
• Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations
• Self-managed, responsive, and dedicated to client success
• Experience in market automation tool as customer success is a plus