AI Workflow Adoption Lead

Evismart • Vancouver, BC

67d • Onsite

About The Position

EviSmart is the operations autopilot for dental laboratories. We serve 2,000+ labs across 28 countries, automating how digital dental work flows from case intake through CAD design, quality control, and client communication. Our mission: help labs scale without growing headcount.
This is not a technical role. You will not write code or build integrations.
Your job is to understand how our business teams actually work — sales, customer success, finance, product, marketing — identify where AI tools (Claude Cowork and related products) create the most leverage, and systematically drive adoption until usage is a habit, not an experiment.
This is a full-time, in-office role based at EviSmart’s Vancouver headquarters. Daily on-site presence is required. The output of this role is documentation, changed behavior, and measurable weekly active usage — not software.

Requirements

• Has owned a software rollout across multiple business functions — ideally spanning revenue, finance, and customer success simultaneously
• Has used Claude, ChatGPT, or an equivalent AI tool daily for at least 6 months; can write effective, function-specific prompts on the spot without preparation
• Comfortable presenting to and earning buy-in from experienced, opinionated business leads — not just facilitation, but genuine persuasion
• Strong written communicator; produces SOPs and playbooks that senior operators actually follow
• Comfortable working across distributed teams and time zones via async communication when needed
• Background in revenue ops, customer success operations, management consulting, or SaaS implementation

Responsibilities

• Shadow and map workflows across all business functions: sales, customer success, finance, product management, and marketing
• Identify the highest-value AI insertion points for each function and prioritize by impact and adoption likelihood
• Build function-specific prompt libraries — how a CS rep uses Cowork differently from a finance analyst or a sales rep
• Create role-specific onboarding templates, workflow SOPs, and quick-reference guides each team can follow independently
• Navigate strong, opinionated team leads to get genuine buy-in — not compliance
• Run adoption sprints per function; track usage weekly, identify resistance, and iterate on playbooks accordingly
• Maintain a living internal AI workflow wiki covering all business functions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed