AI & Technology Enablement Specialist

Morrison & Foerster, LLP • Washington, DC

4d • Hybrid

About The Position

The AI & Technology Enablement Specialist designs and delivers technology training for attorneys and staff globally across all offices. Delivers technology-related training—including AI tools and digital adoption programs—on an ad hoc basis, in classroom settings, and via remote or hybrid delivery, ensuring consistent, high-quality learning experiences across all offices. Creates and maintains training content in multiple formats. Supports the Technology Training Manager in developing and implementing firmwide technology training programs, including the firm's Learning Management System (LMS), to drive the effective utilization and adoption of firm technology, applications, and AI-powered tools. Collaborates closely with other technology trainers, office-based Information Technology teams, firmwide Information Technology groups, attorneys, staff, and vendors to deliver high-quality technology training and support services. Provides in-person new hire technology orientation for the Washington, D.C. office. Travels to designated offices as needed. Ensures exceptional client service and user satisfaction in all aspects of the position.
Mains working knowledge of the firm's AI tools, platforms, and technology, including their capabilities, appropriate use cases, and limitations within a legal environment.
Coaches attorneys and staff on practical AI use, including prompt construction, workflow integration, and responsible AI practices.
Supports AI tool rollouts and digital adoption initiatives by designing, developing, and delivering targeted training, prompting guides, use case libraries, workflow-specific guidance, and other learning resources.
Participates in AI tool evaluations and pilots, providing feedback on learnability, adoption barriers, end-user experience, and training implications.
Creates, maintains, and delivers training materials and customized technology and AI training programs, including quick reference guides, manuals, tip sheets, tutorials, and e-learning content.
Partners with attorneys and staff to identify training needs, design and deliver customized training programs, and proactively address learning needs to ensure end-user satisfaction.
Develops and enhances firmwide training initiatives, including virtual office hours, Tech Tips, AI adoption campaigns, and other learning content, while anticipating future application issues and emerging AI adoption patterns.
Delivers training on firm hardware, software, AI-powered tools, and specialized legal technology through classroom, virtual, hybrid, workshop, and one-on-one coaching formats, including new hire technology orientation for the Washington, D.C. office.

Requirements

• Five or more years of experience in technical training and content authoring, including the design, development, and delivery of training programs, reference materials, and e-learning content.
• Strong knowledge of Windows OS; Microsoft 365 applications, including Word, Outlook, Excel, PowerPoint, Teams, and OneDrive.
• Strong knowledge of AI tools and platforms, including Microsoft Copilot, generative AI assistants, and legal-specific AI applications.
• Strong knowledge of Microsoft Teams, Zoom, Articulate Rise, Camtasia, Snagit, EasyGenerator, and Learning Management Systems (LMS).
• Demonstrated ability to translate AI capabilities into practical, user-facing training.
• Knowledge of project management standards and guidelines.
• Ability to assess learning needs, identify gaps, anticipate issues, apply sound judgment, and deliver responsive, effective training solutions.
• Strong client service, communication, collaboration, project management, organizational, and technical skills.
• Ability to build consensus, manage multiple priorities, meet competing deadlines, quickly learn new applications, and maintain professionalism under pressure.
• Demonstrates accountability, accuracy, reliability, a proactive, solution-oriented approach.
• Flexibility to work outside regular business hours as needed.
• Ability to lift up to 25 pounds.

Nice To Haves

• College degree and coursework in information technology, instructional design, or related fields preferred.
• Recent and relevant AI or digital adoption certifications strongly desired.
• Law firm or professional services experience preferred.

Responsibilities

• Designs and delivers technology training for attorneys and staff globally.
• Delivers technology-related training, including AI tools and digital adoption programs, on an ad hoc basis, in classroom settings, and via remote or hybrid delivery.
• Creates and maintains training content in multiple formats.
• Supports the Technology Training Manager in developing and implementing firmwide technology training programs.
• Collaborates with technology trainers, IT teams, attorneys, staff, and vendors to deliver training and support services.
• Provides in-person new hire technology orientation for the Washington, D.C. office.
• Maintains working knowledge of the firm's AI tools, platforms, and technology.
• Coaches attorneys and staff on practical AI use, including prompt construction, workflow integration, and responsible AI practices.
• Supports AI tool rollouts and digital adoption initiatives by designing, developing, and delivering targeted training and learning resources.
• Participates in AI tool evaluations and pilots, providing feedback.
• Creates, maintains, and delivers training materials and customized technology and AI training programs.
• Partners with attorneys and staff to identify training needs and deliver customized training programs.
• Develops and enhances firmwide training initiatives.
• Delivers training on firm hardware, software, AI-powered tools, and specialized legal technology through various formats.

Benefits

• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day to make an impact on your community and a birthday holiday just for fun.
• Education reimbursement annually.
• Dedicated Talent Development team.
• Competitive annual profit-sharing contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree