Founding AI Support Engineer

Talkspirit

16h•$50,000 - $60,000•Hybrid

About The Position

Talkspirit is seeking a Founding AI Support Engineer to build its AI-First Support function from the ground up. This is a foundational role with significant autonomy and responsibility, reporting directly to the CEO. The ideal candidate is a builder who can bridge technical, client, product, and AI domains. This role is not about executing predefined tickets but about creating an exceptional, AI-native support experience for Talkspirit's B2B SaaS suite, used by over 150,000 users globally. The company operates with an AI-first mindset, and this role is central to that philosophy.

Requirements

Experience building AI agents.
Experience manipulating APIs.
Understanding of MCP (Minimum Callable Product).
Contribution to GitHub repositories.
Ability to navigate between technical, client, product, and AI aspects.
Proficiency in French and English.
Desire to provide exceptional customer support.

Nice To Haves

Experience with Stripe, Vercel, Supabase, Mintlify, Inkeep, Kapa.
Experience with multilingual knowledge bases (FR, EN, DE).
Experience with LLM-ready content.

Responsibilities

Build the AI-First Support function from scratch.
Provide exceptional quality of service to customers across SMB, Mid-Market, and Enterprise segments.
Transform customer interactions into actionable insights for product improvement, knowledge base enhancement, and customer care.
Design, deploy, and continuously improve an AI agent capable of handling 70% of Level 1 tickets in French, English, and German.
Rethink and rebuild the knowledge base using a Code-to-Content pipeline, connecting GitHub to published content for human and AI consumption.
Equip and facilitate the 'Everyone on Support' practice, making it more fluid, effective, and educational for all company members.
Act as the voice of the customer within the company, relaying feedback to Product and CTO for continuous improvement and strategy.