AI Solutions Strategist

Ramp • New York, NY

3d • $176,000 - $240,000 • Hybrid

About The Position

As an AI Solutions Strategist, you will sit at the intersection of customers, AI delivery, and Ramp’s core product teams. You will partner with enterprise/strategic customers to deeply understand their finance workflows—especially corporate finance and controllership priorities like close, controls, and spend governance—identify high-impact opportunities for AI and automation, and translate those needs into clear problem statements, solution designs, and actionable feedback for Ramp’s Product, Engineering, and Go-to-Market teams.
This role is for someone who can listen carefully, structure ambiguity, and turn on-the-ground learnings into scalable solutions. This role required high proactivity and bias to action.

Requirements

• Strong customer empathy and the ability to earn trust quickly with senior stakeholders.
• Excellent problem framing: you can turn messy workflows into clear systems and priorities.
• Comfort operating in ambiguity and iterating quickly while keeping quality high.
• Ability to communicate clearly in writing (briefs, requirements, postmortems) and verbally (workshops, exec readouts).
• A builder mindset: you like shipping, learning, and improving the system.
• Experience in solutions, implementation, product strategy, consulting, or technical program management.
• Strong grounding in corporate finance / controllership workflows, including accounting close, spend governance/controls, budgeting, procurement, and AP operations.
• Experience translating finance requirements into system design and configuration (e.g., ERP/accounting, procurement, expense management, payments), including integrations, data mapping, and controls.
• Ability to partner with finance system owners/admins to drive change management, testing (UAT), and successful rollouts.
• Familiarity with finance operations workflows (AP, procurement, expenses, cards, accounting close).
• Exposure to AI-enabled products, automation, or applied ML (you do not need to be an ML engineer).
• Basic comfort with data concepts and systems integration (APIs, ETL, SQL, spreadsheets, data quality).

Responsibilities

• Discover and diagnose customer needs: Run stakeholder interviews and workflow deep dives with Finance, Procurement, AP, and IT teams. Map end-to-end processes and pinpoint the “why” behind pain points (risk, cost, cycle time, compliance, exceptions). Identify where AI can create leverage, including intelligent intake, classification, routing, matching, and exception handling.
• Translate needs into clear solution requirements: Turn qualitative input into crisp requirements: problem statements, success metrics, constraints, and acceptance criteria. Define deployment plans that balance speed, safety, and scalability (MVP → iteration → rollout). Partner with customer teams to align on change management, operating model updates, and adoption plans.
• Partner with technical teams to implement AI-powered workflows: Work closely with Ramp Engineers and AI builders to design and ship solutions that meet real customer workflows. Help specify data inputs, integrations, and governance needs (system-of-records, policy rules, auditability). Support evaluation of models and prompts against customer-specific edge cases and risk tolerance.
• Drive feedback loops into Ramp’s core product: Synthesize learnings across customers into reusable patterns and product opportunities. Write high-signal briefs for Product and Engineering: what customers need, why it matters, and what to build next. Advocate for scalable solutions that reduce custom work over time.
• Communicate impact and guide executives: Present status, outcomes, and recommendations to audiences ranging from operators to execs. Quantify impact (time saved, error reduction, improved compliance, faster close) and connect it to business outcomes. Create simple narratives, demos, and artifacts that make AI workflows understandable and trustworthy.

Benefits

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)
• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health
• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed