AI Solutions Manager
About The Position
MOR Furniture is one of the largest furniture retailers in the Western United States, operating more than 40 retail locations, multiple distribution centers, and a rapidly growing e-commerce business. As part of our digital transformation strategy, we are investing heavily in Artificial Intelligence, automation, data intelligence, and process optimization to improve customer experience, operational efficiency, and business decision-making. We are seeking an AI Solutions Manager to lead the practical adoption of AI across our business. This is not a research position. We are looking for someone who can identify business opportunities, design AI-driven solutions, and work with internal teams and external partners to deliver measurable business results. The AI Solutions Manager will serve as the bridge between business operations and technology. This individual will work closely with leaders across Merchandising, Inventory Planning, Purchasing, E-Commerce, Retail Operations, Customer Service, Marketing, Finance, and IT to identify opportunities where AI can improve productivity, automate workflows, enhance decision-making, and generate business value. The ideal candidate combines strong business process understanding with practical AI knowledge and project leadership skills. Success in this role will be measured by the business impact generated through AI initiatives rather than by technical output alone.
Requirements
- 5+ years of experience in Retail, E-Commerce, Supply Chain, Business Operations, Product Management, Process Improvement, or Technology Consulting.
- Working knowledge of Generative AI, Large Language Models (LLMs), ChatGPT, Claude, Gemini, Microsoft Copilot, Prompt and Context Engineering, Retrieval-Augmented Generation (RAG), AI Agents and Workflow Automation, and APIs and System Integrations.
- Experience with SQL, Power BI or Tableau, Data Analysis, Business Reporting, and KPI Development.
- Demonstrated ability to lead cross-functional initiatives, drive organizational change, manage multiple priorities, and deliver measurable business outcomes.
Nice To Haves
- Retail or furniture industry experience.
- Experience with ERP, POS, or merchandising systems.
- Experience implementing AI solutions in a business environment.
- Knowledge of inventory planning, purchasing, merchandising, or supply chain operations.
- Familiarity with Microsoft Azure AI, OpenAI, or Google AI platforms.
- PMP, Agile, Product Management, or AI-related certifications.
Responsibilities
- Develop and maintain MOR’s AI transformation roadmap.
- Identify high-impact opportunities for AI and automation across the organization.
- Prioritize initiatives based on business value, feasibility, ROI, and implementation effort.
- Partner with executive leadership to align AI initiatives with company objectives.
- Analyze and improve workflows across Merchandising, Inventory Management, Purchasing & Supply Chain, Retail Operations, E-Commerce, Customer Service, Marketing, Finance & Reporting.
- Identify repetitive, manual, and decision-intensive processes that can be improved through AI.
- Evaluate, prioritize, and lead implementation of business-focused AI solutions, such as Merchandise Intelligence Agent, Inventory Intelligence Agent, Purchasing Intelligence Agent, and Executive Reporting Agent.
- Partner with IT teams, vendors, and business stakeholders to integrate AI capabilities into Legacy ERP, In-store Sales App, Shopify E-Commerce Platform, Power BI, CRM Systems, Customer Service Platforms, and Marketing Systems.
- Ensure solutions are scalable, maintainable, secure, and aligned with company architecture standards.
- Establish AI best practices and governance standards.
- Ensure compliance with security, privacy, and data governance requirements.
- Evaluate AI vendors, platforms, and technology partners.
- Promote AI literacy and adoption across departments.
- Provide training and change management support.
- Manage AI projects from concept through deployment.
- Define requirements, timelines, success metrics, and stakeholder expectations.
- Coordinate internal resources and external vendors.
- Track project performance and business outcomes.
Benefits
- 10-20% bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
