AI Solution Consultant

Relevance AI • San Francisco, CA

4h • Hybrid

About The Position

At Relevance AI, we’re building the home of the AI workforce. Our mission is simple: empower every team to delegate meaningful work to AI agents that think, act, and collaborate like experts. With Relevance AI, anyone can create and manage intelligent agents that handle workflows, decisions, and collaboration - all within one unified platform. Our technology already powers industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, helping them scale excellence across operations, marketing, and sales. We’re backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, and raised our Series B in April 2025 to accelerate growth and push the boundaries of agentic automation. Headquartered in San Francisco and Sydney, we operate on a hybrid model and thrive on curiosity, collaboration, and execution - we move fast, think big, and win together. This year, we were proud to be named LinkedIn’s #1 Startup in Australia. If you want to define how the world works with AI, join us.

Requirements

• 4+ years in Solutions/Professional/Implementation (Enterprise preferred).
• Strong Python and API integration skills (REST/GraphQL, OAuth2, webhooks, OpenAPI; Postman/Insomnia).
• Hands-on with LLMs: prompt design, RAG, embeddings, vector DBs, orchestration (e.g., LangChain/LlamaIndex), and major model providers.
• Able to translate business needs into pragmatic technical solutions; excellent customer communication.
• Experience building productionizing use cases on low-code SaaS and/or AI platforms.
• Cloud and delivery fundamentals (AWS/GCP/Azure, Git, Docker, CI/CD, secrets); familiarity with security/privacy (e.g., SOC 2, data residency).
• Customer-first mindset, bias to action, and continuous learning.
• Must be authorized to work in the United States without current or future sponsorship.

Nice To Haves

• RFP/security questionnaire responses, solution diagrams, SOW/LOE contributions.
• Occasional travel to customer sites might be required.

Responsibilities

• Lead post-sales implementations end-to-end (discovery → design → build → UAT → launch → hypercare), owning scope, delivery, customer enablement, and business impact.
• Build and integrate production AI agents with customer systems via REST/GraphQL, webhooks, and events; handle auth (OAuth2/JWT), data mapping, and robust error handling.
• Configure agent workflows, prompts, tools, and retrieval/RAG; establish evaluation, guardrails, and reliability standards for quality and safety.
• Develop lightweight Python automations and custom connectors/middleware to meet integration needs.
• Set up observability (logging, metrics, tracing, alerting) and create clear runbooks, playbooks, and technical documentation.
• Provide Tier 2/3 troubleshooting and root-cause analysis; drive durable fixes and continuous improvement post-go-live.
• Enable and train customers to be self-sufficient builders on the Relevance AI platform through workshops, onboarding, co-development sessions and best practices sessions.
• Act as a strategic partner by channeling customer insights to Product; influence roadmap and reusable solution patterns.
• Identify expansion opportunities with Customer Success based on delivered value and measurable outcomes.
• Support implementation efforts pre-sales (~20%) with targeted discovery, use case selection and implementation planning.

Benefits

• Health Insurance Contribution – Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.
• Commuter Benefits – Save on your commute with pre-tax deductions for transit and parking expenses
• Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most
• ESOP – Employee Stock Ownership Plan so you can grow with the company
• AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills
• Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent
• Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag
• Food, Drinks & Community – Stay energised with free breakfasts, healthy snacks, and a fully stocked fridge of drinks. Enjoy team lunches provided every Tuesday, Thursday and Friday, plus Uber Eats dinners and regular catered office meals throughout the week. As the home of the AI workforce, we also host vibrant community events featuring thought leaders, industry partners, and the wider tech community.
• Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter
• Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates. From hiking and chess to board game nights and social committee activities—there’s something for everyone!
• Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed