AI & Product Transformation Manager
About The Position
At Sovos, we're transforming how companies around the world manage tax compliance---helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape. As an AI & Product Transformation Manager, you will own the enablement program that keeps Sovos' global support organization ready for every product launch and continuously fluent in the AI tools that power our work. You'll be responsible for planning, building, and delivering the enablement program that connects Sovos Product and Global Support Services. Operating as a program manager, you'll lead AI skill-building across the support org, serve as the support-side liaison for major product launches, and make sure every agent has the documentation, training, and tooling they need to succeed---in both English and Spanish.
Requirements
- 5+ years in enablement, learning & development, program management, or product management, with at least 2 years supporting a customer-facing organization
- Proven experience running launch-readiness programs in partnership with Product and/or Product Marketing teams
- Hands-on experience using and teaching AI tools in a support, sales, or operations context
- Demonstrated program management skills---able to run a quarterly plan, a launch, and a weekly cadence in parallel
- Fluent written and spoken English and Spanish (both required)
- Bachelor's degree in Business, Communications, Education, or related field; equivalent experience accepted
- A proactive program manager at heart---you plan, track, drive, and close
- Equally credible coaching a frontline agent and briefing a senior leader
- A practitioner of AI tools, not just a commentator---you can demo, not just describe
- Strong facilitator who can make complex product changes feel simple
- Operates with urgency and ownership; needs minimal direction to land a program
- Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire
Responsibilities
- Own the AI Pods and AI Lab programs end to end: roadmap, session design, facilitation, measurement, and iteration
- Build hands-on, job-relevant content for TheLoops, Salesforce Einstein, Ask Sovi, and general-purpose AI tools
- Grow a bench of internal champions and train-the-trainer facilitators across US, LATAM, and EMEA
- Serve as the support-side liaison for major product launches; partner with Product, Engineering, and PMM on readiness plans
- Ensure every launch ships with the right support documentation, knowledge articles, bot content, and agent training
- Run launch readiness checks and escalate gaps before release, not after
- Treat enablement as a PM discipline: intake, prioritization, milestones, dependencies, owners, and comms plans
- Run regular reviews with support leadership; report program health, coverage, and impact
- Partner with Knowledge Management to keep agent-facing content accurate, discoverable, and bot-ready
- Design light-touch measurement---quizzes, spot-checks, on-the-job observation---to verify enablement actually stuck
Benefits
- Flexible Time-Off
- Competitive Salaries with Annual Bonus Eligibility or Uncapped Commission Plans
- Comprehensive Health, Dental, Vision and supplemental accident, hospital and critical illness benefits
- Health Savings Account with annual employer seed and matching contributions
- Company paid basic Life Insurance, AD&D, and Short-and-Long-Term Disability Insurance
- 401(k) with employer sponsored match
- Bi-Weekly Meeting Flex and Focus Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Tuition Reimbursement
- Time off to Volunteer
- Charitable Giving Match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
