AI & Product Transformation Manager

Sovos Compliance•Minnetonka, MN

22h•$100,000 - $120,000

About The Position

Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

Requirements

5+ years in enablement, learning & development, program management, or product management, with at least 2 years supporting a customer-facing organization
Proven experience running launch-readiness programs in partnership with Product and/or Product Marketing teams
Hands-on experience using and teaching AI tools in a support, sales, or operations context
Demonstrated program management skills---able to run a quarterly plan, a launch, and a weekly cadence in parallel
Fluent written and spoken English and Spanish (both required)
Bachelor's degree in Business, Communications, Education, or related field; equivalent experience accepted
A proactive program manager at heart---you plan, track, drive, and close
Equally credible coaching a frontline agent and briefing a senior leader
A practitioner of AI tools, not just a commentator---you can demo, not just describe
Strong facilitator who can make complex product changes feel simple
Operates with urgency and ownership; needs minimal direction to land a program
Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

Responsibilities

Own the AI Pods and AI Lab programs end to end: roadmap, session design, facilitation, measurement, and iteration
Build hands-on, job-relevant content for TheLoops, Salesforce Einstein, Ask Sovi, and general-purpose AI tools
Grow a bench of internal champions and train-the-trainer facilitators across US, LATAM, and EMEA
Serve as the support-side liaison for major product launches; partner with Product, Engineering, and PMM on readiness plans
Ensure every launch ships with the right support documentation, knowledge articles, bot content, and agent training
Run launch readiness checks and escalate gaps before release, not after
Treat enablement as a PM discipline: intake, prioritization, milestones, dependencies, owners, and comms plans
Run regular reviews with support leadership; report program health, coverage, and impact
Partner with Knowledge Management to keep agent-facing content accurate, discoverable, and bot-ready
Design light-touch measurement---quizzes, spot-checks, on-the-job observation---to verify enablement actually stuck

Benefits

Flexible Time-Off
Competitive Salaries with Annual Bonus Eligibility or Uncapped Commission Plans
Comprehensive Health, Dental, Vision and supplemental accident, hospital and critical illness benefits
Health Savings Account with annual employer seed and matching contributions
Company paid basic Life Insurance, AD&D, and Short-and-Long-Term Disability Insurance
401(k) with employer sponsored match
Bi-Weekly Meeting Flex and Focus Days
Mentoring Programs
Globally recognized Training and Development programs
Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!