Principa AI Product Manager - AI Agent Product Growth
About The Position
Zoom is enhancing advanced AI tools to strengthen its status as a leading communication platform. By combining innovative AI with a reliable enterprise base, it aims to create tools that boost productivity and collaboration. This position focuses on scaling AI products from launch to widespread use and revenue generation. The role requires expertise in data-driven growth, understanding customer needs, removing barriers, improving onboarding, and building strategies that drive consistent usage and increased paid adoption. The goal is to turn initial interest into long-term engagement while fostering sustainable growth. About the Team The Zoom AI Agent team develops cutting-edge AI, automation, and multimodal technologies into practical products for millions. They create reliable AI tools to assist with communication, coordination, follow-ups, task automation, and business processes across Zoom and third-party platforms. As the team expands beyond general availability, their focus shifts to increasing user adoption, activation, retention, and monetization. These efforts aim to integrate AI agents seamlessly into daily workflows for individuals and organizations.
Requirements
- Have 6+ years of product management experience, with experience in product growth, adoption, onboarding, activation, retention, or monetization.
- Demonstrate track record scaling a product from early traction to broader adoption and meaningful business impact.
- Have deep customer empathy and ability to understand user behavior, customer pain points, deployment blockers, and enterprise adoption patterns.
- Possess analytical and data-driven product judgment, including experience defining metrics, analyzing funnels/cohorts, running experiments, and making product decisions from data.
- Have experience driving growth for enterprise SaaS, PLG, collaboration, productivity, workflow, communication, or business application products.
- Able to have a product judgment for improving first-time user experience, activation loops, repeat usage, and customer value realization.
- Be comfortable operating in high-ambiguity, fast-moving environments with ownership and execution.
- Have the ability to partner closely with Sales, Customer Success, Marketing, Design, Engineering, Data, and leadership to drive adoption and revenue outcomes.
Responsibilities
- Owning the product growth strategy, roadmap, and success metrics for Zoom AI Agents.
- Driving new customer onboarding, activation, retention, engagement, and paid expansion.
- Identifying and remove adoption blockers across user onboarding, enterprise deployment, admin setup, education, permissions, integrations, and workflow discovery.
- Defining and optimize growth funnels, cohorts, activation metrics, retention metrics, usage loops, and expansion signals.
- Building data-driven experimentation roadmaps to improve activation, engagement, repeat usage, and conversion.
- Identifing high-value customer segments and use cases where AI agents can drive meaningful productivity gains and business value.
- Partnering with Design, Engineering, Data, Marketing, Sales, Customer Success, and GTM teams to accelerate adoption and customer success.
- Translating customer feedback, usage data, sales insights, and support signals into scalable product improvements.
Benefits
- award-winning workplace culture
- commitment to delivering happiness
- benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
