AI Pilots Delivery Manager (11-12-month Fixed-term/Remote)

Generation

1d•Remote

About The Position

The AI Pilots Delivery Manager is responsible for operationally executing and coordinating AI learning tool pilots across LATAM and Europe. The role ensures pilots are delivered on time, implemented as designed, and supported effectively at the country level, working closely with the Online Learning Lead (LATAM & Europe) to translate pilot strategy and design into reliable delivery. A key focus is disciplined, timely data collection throughout each pilot lifecycle. The manager works with country teams to consistently capture required data, evidence, and pilot inputs on schedule, supporting evaluation of learning outcomes, instructor effort, and tool effectiveness. The role also supports AI tool onboarding and enablement so instructors, delivery teams, and country leads can use the tools confidently and correctly. It helps pilots run smoothly, surfaces insights quickly, and identifies and addresses execution risks early. The role coordinates country delivery, instructional, and operations teams across LATAM and Europe; provides hands-on support for integrating tools into live programmes; tracks pilot readiness, adoption, issues, and completion; and coordinates with technical and AI platform teams to resolve issues. The posting states the role is ideally based in Colombia for significant on-the-ground regional engagement, while also listing a strong preference for being based in or near Delhi, India for in-person support.

Requirements

At least 3 years of project or programme management experience, with clear accountability for delivery timelines, follow-up, and execution.
At least 3 years of experience managing training programmes, including online and in-person delivery, and working closely with instructional or delivery teams.
1–2 years of exposure to AI tools or AI-enabled processes, with an understanding of their integration into operational workflows and live learning environments.
Strong experience coordinating multiple stakeholders, including country teams and central functions, with a focus on delivery discipline and follow-through.
Ability to work hours that overlap with CET by at least 4 hours.
Multilingual capability, ideally across English, Hindi, and/or Tamil, to support engagement with local teams in India.

Nice To Haves

Based in or near Delhi, India, with the ability to provide hands-on, in-person support to country and delivery teams.
Experience supporting tool rollouts or pilots, including onboarding, enablement, and early-stage troubleshooting.
Comfort operating in pilot or experimental environments where iteration and adaptation are expected.
Demonstrated ability to ensure timely and accurate data collection across programmes or countries to support evaluation and decision-making.

Responsibilities

Manage operational delivery of AI learning tool pilots across LATAM and Europe, ensuring timelines, milestones, and dependencies are met.
Proactively follow up with country teams to confirm readiness, launch progress, and pilot completion.
Identify risks, delays, or blockers early and escalate them appropriately.
Serve as the primary operational contact for country delivery, instructional, and operations teams during pilots.
Help country teams translate pilot plans into day-to-day delivery while supporting consistent implementation and accounting for local context and constraints.
Provide hands-on operational support, particularly for integrating tools into live programmes.
Support onboarding and enablement of AI tools for instructors, delivery teams, and country leads.
Roll out onboarding materials, guidance, and training resources developed by the Online Team.
Address early adoption issues, process gaps, and tool-related questions during pilot delivery.
Ensure required pilot data is collected accurately and on time across participating countries.
Follow up with country teams on data inputs and compliance with agreed evidence and reporting standards.
Maintain tracking of pilot status, readiness, adoption, issues, and completion, and provide regular operational updates to central stakeholders.
Partner with the Online Learning Lead (LATAM & Europe) to ensure pilot designs and evidence requirements are reflected in delivery.
Share operational insights, delivery challenges, and country feedback to inform iteration and decision-making.
Coordinate with technical and AI platform teams to support issue resolution during live pilots.