AI People Enablement Manager

Protiviti•Los Angeles, CA

4d•Hybrid

About The Position

Protiviti is hiring an AI People Enablement Manager for its growing Business Performance Improvement team. The Manager partners with clients to redesign work for an AI-enabled future, connecting technology delivery with workforce adoption and translating AI capabilities into sustainable operating-model, role, and workforce outcomes. The role develops strategies and solutions for complex business problems, builds lasting client relationships through high-quality delivery, develops a professional network, and represents Protiviti in the market. The Manager also oversees project work plans and mentors and supports the performance development of Consultants and Senior Consultants. The position focuses on workforce transformation, organization and operating-model design, workforce planning, and human-agent work design. Work includes analyzing tasks and workflows, identifying automation and augmentation opportunities, designing human-agent workflows and governance, assessing role and workforce impacts, modeling workforce supply and demand, quantifying productivity and labor impacts, and developing transformation business cases and metrics. The Manager leads client assessments, workshops, design sessions, and transformation workstreams, and prepares executive presentations and operating-model deliverables. Protiviti uses a hybrid workplace model combining in-person work and remote work. Requirements vary by client, project, team, and business factors. Work may take place in local Protiviti offices and on client sites, with local or out-of-state travel depending on project needs and client requests. The role is based in Los Angeles.

Requirements

Bachelor's degree from an accredited university in a relevant academic area, or equivalent relevant work experience.
5–8+ years of experience in workforce transformation, organization design, operating-model design, workforce planning, organizational effectiveness, or management consulting, in professional services or industry.
Experience leading business transformation initiatives involving process, workforce, or operating-model redesign.
Demonstrated ability to facilitate senior-stakeholder workshops and executive discussions.
Proficiency with Microsoft Office, particularly Word, Excel, and PowerPoint; secondary emphasis on Visio and Access.
Leadership and direct supervisory experience, including performance appraisals, mentoring and coaching, work oversight and review, team coordination, and motivating teams.

Nice To Haves

Exposure to AI transformation, automation, digital transformation, intelligent process redesign, or agentic workflow programs.
Experience in human-centered design, process excellence, Lean, Six Sigma, or business architecture.
Familiarity with OrgVue, Celonis, Microsoft Copilot, Anthropic Claude, Agentforce, or other AI-enabled work platforms.
Consulting experience with Fortune 1000 organizations.
Professional certification such as PHR, SPHR, SHRM-CP, SHRM-SCP, PMP, or similar.

Responsibilities

Partner with clients to redesign work for an AI-enabled future and translate AI capabilities into sustainable operating-model, role, and workforce outcomes.
Develop strategies and solutions to address complex client business problems using current tools and methods.
Build and maintain client relationships through high-quality delivery, and develop a professional network and serve as a Protiviti market ambassador.
Oversee successful completion of project work plans and mentor, coach, and support the performance development of Consultants and Senior Consultants.
Lead activity-level decomposition of work across functions and value streams, and analyze tasks to identify automation, augmentation, orchestration, and human-oversight opportunities.
Design future-state human-agent workflows, decision rights, exception handling, governance controls, and escalation paths.
Define future-state roles, responsibilities, skills, competencies, and career paths, and redesign job architectures affected by AI-enabled workflows.
Develop role-impact assessments, role heatmaps, and workforce transition strategies.
Build workforce supply, demand, and capacity scenarios and assess workforce implications of AI-enabled operating models.
Translate workflow changes into organization-design recommendations, team structures, spans and layers, governance models, and operating models.
Quantify workforce impacts, capacity-release opportunities, productivity improvements, and labor economics.
Develop business cases and value hypotheses for workforce transformation initiatives and establish workforce metrics and benefit-tracking methodologies.
Lead client assessments, workshops, design sessions, and transformation workstreams.
Develop executive presentations, recommendations, and operating-model deliverables for client engagements.
Evaluate, summarize, organize, and interpret workforce and organizational data.
Cultivate business relationships and a professional network, including relationships with senior executives.
Communicate workforce-transformation risks, issues, and opportunities to client personnel, including executives.
Supervise teams, conduct performance appraisals, mentor and coach team members, review work, coordinate across teams, and motivate team members.
Contribute to proposals, solution development, and thought leadership to help win new business.
Identify opportunities to integrate product solutions and resources to improve client-service capabilities.

Benefits

Annual bonus plan with eligible cash and/or discretionary stock compensation opportunities; target opportunity is 12%.
Medical, dental, and vision coverage.
Flexible spending and health savings accounts.
Life and accident insurance.
Adoption and fertility assistance.
Paid parental leave of up to 10 weeks.
Short- and long-term disability coverage.
Company 401(k) savings and investment plan with a 50% employer match on the first 6% of employee contributions.
Choice Time Off for vacation, personal needs, and sick time; new hires receive up to 20 days per calendar year, with amounts varying by years of service.
Up to 11 paid holidays each calendar year.