AI Ops Engineer

OPENLANE • Carmel, IN

2d

About The Position

OPENLANE is seeking an AI-Ops Engineer to administer enterprise AI platforms, support employees who use them, and automate the provisioning, governance, and cost controls behind those platforms. The role owns AI platform access and configuration, provides tier-2 employee support, manages governance and spending, and administers Linear. Platforms include Claude, ChatGPT and the OpenAI API, Grok, Cursor, Gemini, and related connectors, MCP servers, and agents.

The engineer will also own Waybuilder, OPENLANE’s internal site for tracking AI adoption, AI spend, and engineering metrics. Responsibilities include maintaining its data feeds, developing and releasing requested features and fixes, and operating its AWS infrastructure with Terraform while improving security and reliability.

Requirements

• At least 3 years of experience in SRE, DevOps, IT systems administration, or platform engineering.
• Hands-on administration of enterprise-scale SaaS platforms, including SSO and SCIM with Okta or a similar identity provider.
• Scripting experience in Python, TypeScript, or Bash, and experience calling REST admin APIs.
• Working knowledge of GitHub organization administration, GitHub Actions, and OIDC.
• Hands-on AWS experience with ECS, RDS, S3, Lambda, IAM, and Secrets Manager, plus Terraform experience.
• Daily use of LLM tools such as Claude, ChatGPT, or Cursor, and understanding of prompts, context, tokens, models, and agents.
• Clear written communication and patience when supporting non-technical users.
• Sound judgment regarding data security, credentials, and cost.

Nice To Haves

• Administration experience with Claude Enterprise, ChatGPT Enterprise, the OpenAI platform, Cursor Business, or Gemini for Workspace.
• Experience building or securing MCP servers and connectors.
• Experience with AWS Bedrock and AgentCore; AWS certifications.
• Web development experience in TypeScript with Next.js and React, and data experience with ClickHouse or PostgreSQL.
• FinOps or SaaS license management experience.
• Familiarity with AI security guidance such as the OWASP Top 10 for LLM and agentic applications.

Responsibilities

• Manage AI platform seat provisioning, deprovisioning, license true-ups, and reclamation of unused seats.
• Own identity integrations with Okta, including SSO, SCIM, access groups, and the ESS request workflow.
• Configure workspace, organization, and project settings, including model access, data retention, connectors, and plugins.
• Administer AI code review and agent tools across GitHub organizations, including Codex AutoPR, Cursor Bugbot, and Claude Code.
• Track vendor releases and communicate the rollout of new models and features to users.
• Administer Linear workspace settings and integrations, and test and roll out AI features.
• Run the #ai-support channel as a tier-2 support function, triaging more than 50 requests per month and meeting a published SLA.
• Diagnose access, SSO, connector, MCP, API key, and usage-limit issues, escalating to vendors when needed.
• Write and maintain setup guides, an approved-tools list, and FAQs; support AI champions and programs such as AI Wins and the AI Cookbook.
• Build and operate spend controls, including per-user and per-project budgets, model gating, usage dashboards, and monthly seat and spend reports.
• Prepare the monthly AI billing report for Finance, detailing cost per user, team, and business unit across AI platforms and reconciling costs to vendor invoices.
• Manage intake for new AI tools, connectors, and MCP servers with Security, Legal, and the AI Committee, tracking requests through decisions.
• Replace long-lived API keys with SSO, OAuth, and workload identity federation.
• Identify and address shadow AI, including personal accounts on work identities, unapproved tools, and unmanaged bots or agents.
• Maintain an inventory of company bots, custom GPTs, Grok bots, and agents, including owners and data access.
• Automate repetitive administrative work using vendor admin APIs, infrastructure as code, and CI pipelines; use AI agents where safe with review and audit trails.
• Own Waybuilder end to end, handling feature requests, bug fixes, code review, and releases.
• Maintain accurate Waybuilder data feeds, including usage and cost data from OpenAI, Claude, Bedrock, and Codex, and people data from Okta and Workday.
• Operate Waybuilder’s AWS infrastructure with Terraform and address its security and reliability backlog, including least-privilege IAM, database hardening, credential rotation, runbooks, and SLOs.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
• Immediately vested 401(k) in the US or RRSP in Canada, with company match.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave in the US.
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
• Robust Employee Assistance Program.
• Employer-paid Leap into Service Day to volunteer.
• Tuition reimbursement for eligible programs.
• Opportunities to expand skills and share knowledge across a publicly traded, global organization.
• A company culture that supports internal promotions, diverse career paths, and meaningful advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed