AI Ops Engineer

OPENLANE•Carmel, IN

About The Position

OPENLANE is seeking an AI Ops Engineer to administer its enterprise AI platforms, support employees who use them, and automate provisioning, governance, and cost controls. The role owns administration of platforms including Claude, ChatGPT Enterprise and the OpenAI API, Codex, ChatGPT dots, Grok, Cursor, and Gemini, along with related connectors, MCP servers, and agents. It also administers Linear and owns Waybuilder, OPENLANE’s internal site for tracking AI adoption, AI spend, and engineering metrics. The AI Ops Engineer manages platform access and configuration, supports employees and AI champions, establishes governance and security processes, and produces usage and billing reports. The position automates administrative work using vendor APIs, infrastructure as code, CI pipelines, and AI agents where appropriate. It owns Waybuilder end to end, including its feature requests, maintenance, data feeds, AWS infrastructure, security, and reliability.

Requirements

At least 3 years of experience in SRE, DevOps, IT systems administration, or platform engineering.
Hands-on administration of SaaS platforms at enterprise scale, including SSO and SCIM with Okta or a similar identity provider.
Scripting experience in Python, TypeScript, or Bash, and experience calling REST admin APIs.
Working knowledge of GitHub organization administration, GitHub Actions, and OIDC.
Hands-on AWS experience with ECS, RDS, S3, Lambda, IAM, and Secrets Manager, and experience with Terraform.
Daily use of LLM tools such as Claude, ChatGPT, or Cursor, and understanding of prompts, context, tokens, models, and agents.
Clear written communication and patience when supporting non-technical users.
Sound judgment about data security, credentials, and cost.

Nice To Haves

Administration of Claude Enterprise, ChatGPT Enterprise, the OpenAI platform, Cursor Business, or Gemini for Workspace.
Experience building or securing MCP servers and connectors.
Experience with AWS Bedrock and AgentCore; AWS certifications.
Web development in TypeScript with Next.js and React, and data work in ClickHouse or PostgreSQL.
FinOps or SaaS license management experience.
Familiarity with AI security guidance such as the OWASP Top 10 for LLM and agentic applications.

Responsibilities

Manage AI platform seat lifecycles, including provisioning, deprovisioning, license true-ups, and reclaiming unused seats.
Own identity integration with Okta, including SSO, SCIM, access groups, and the ESS request workflow.
Configure workspace, organization, and project settings, including model access, data retention, connectors, and plugins.
Administer AI code review and agent tooling across GitHub organizations, including Codex AutoPR, Cursor Bugbot, and Claude Code.
Track vendor releases and roll out new models and features with clear communication to users.
Administer Linear, including workspace settings, integrations, and testing and rolling out AI features such as Linear Loops.
Run the #ai-support channel as the tier-2 support function, triaging 50+ monthly requests and meeting a published SLA.
Diagnose access, SSO, connector, MCP, API key, and usage-limit problems, escalating to vendors when needed.
Write and maintain setup guides, an approved-tools list, and FAQs to enable employee self-service.
Support AI champions and programs such as AI Wins and the AI Cookbook.
Build and run spend controls, including per-user and per-project budgets, model gating, usage dashboards, and monthly seat and spend reports.
Produce monthly AI billing reports for Finance, reporting cost per user, team, and business unit across AI platforms and reconciling costs to vendor invoices.
Run intake for new AI tools, connectors, and MCP servers with Security, Legal, and the AI Committee, and track requests through to a decision.
Replace long-lived API keys with SSO, OAuth, and workload identity federation.
Find and address shadow AI, including personal accounts on work identities, unapproved tools, and unmanaged bots or agents.
Maintain an inventory of company bots, custom GPTs, Grok bots, and agents, including owners and data access.
Automate repetitive administration using vendor admin APIs, infrastructure as code, and CI pipelines.
Use AI agents to perform work where safe, with review and audit trails.
Own Waybuilder end to end, including feature requests from engineering and product teams, bug fixes, code review, and releases.
Maintain accurate Waybuilder data feeds, including usage and cost data from OpenAI, Claude, Bedrock, and Codex, and people data from Okta and Workday.
Operate Waybuilder’s AWS infrastructure with Terraform and address its security and reliability backlog, including least-privilege IAM, database hardening, credential rotation, runbooks, and SLOs.

Benefits

Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) in the US or RRSP in Canada, with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Company culture of internal promotions, diverse career paths, and meaningful advancement.