AI Operations Specialist
Health Note•,
•Remote
About The Position
We are looking for a hands-on AI Operations Specialist to own customer AI implementations from discovery through launch and ongoing optimization. You will configure and improve LLM-powered workflows, evaluate production behavior, troubleshoot issues, and work directly with customers and internal teams to make sure implementations work reliably in the real world. This is a customer-facing technical IC role. You should be comfortable moving between AI behavior, implementation details, customer workflows, and production troubleshooting.
Requirements
- Hands-on experience working with LLM-powered products or workflows in production.
- Experience building evaluations and improving unreliable or nondeterministic AI behavior.
- Strong technical troubleshooting skills and the ability to investigate complex systems without immediately handing problems to engineering.
- Experience owning customer implementations from discovery through launch and optimization, including working directly with customers throughout the process.
Nice To Haves
- Experience with healthcare technology and/or conversational or voice AI is helpful but not required.
Responsibilities
- Own customer AI implementations from discovery through launch and ongoing optimization.
- Translate customer workflows and requirements into clear AI behavior, implementation plans, and testing criteria.
- Design and improve prompts and workflow logic for customer-facing AI agents.
- Build and run evaluations, test plans, and regression checks to improve reliability and consistency.
- Investigate production issues across prompts, workflows, integrations, data, APIs, and application behavior.
- Determine whether problems can be resolved directly or require product or engineering support, and escalate with clear evidence and reproduction steps.
- Facilitate customer testing and troubleshooting, and communicate status, risks, blockers, and required decisions clearly.
- Drive open issues to resolution across customers and internal teams, including when ownership or next steps are ambiguous.
- Use recurring customer and production issues to improve implementation practices and product behavior.
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Flexible PTO and company-paid holidays
- Fully remote work within US hours
- Company-provided laptop
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
