AI Operations Analyst, Growth

Reformation • Culver City, CA

4d • Hybrid

About The Position

The AI Operations Analyst, Growth serves as the technical engine and operational backbone of our Growth Marketing team. In this role, you won't just execute campaigns; you will build the automated infrastructure, AI agents, and data pipelines that scale our entire growth engine. By combining analytical rigor with AI, low-code workflow builders, custom APIs, and autonomous agents, you will critically evaluate current processes, eliminate manual bottlenecks, and ensure our Growth Marketing team operates at peak velocity.

Requirements

• Bachelor’s degree in Computer Science, Data Analytics, Information Systems, Business Analytics, or a related technical field (or an equivalent portfolio of hands-on technical side projects).
• 1–2 years of experience in AI operations, marketing systems, data analytics, or technical marketing roles.
• Hands-on, AI-native proficiency with LLM tools and APIs (OpenAI API, Anthropic Claude, custom prompt engineering frameworks).
• Demonstrated capability building logic, triggers, and actions in workflow automation platforms.
• Practical coding or scripting ability in Python or JavaScript, with a strong command of REST APIs, Webhooks, JSON payloads, and SQL database queries.
• High learning agility, direct communication skills, and a scrappy problem-solving approach to ship working prototypes without step-by-step supervision.

Nice To Haves

• Familiarity with core growth marketing metrics (CAC, LTV, ROAS)
• Personal GitHub/portfolio showcasing web scrapers, custom GPTs, or automation bots.

Responsibilities

• Design, build, and maintain low-code integration pipelines connecting ad channels, customer segmentation and targeting, and data warehouses to ensure seamless data flow and eliminate manual work.
• Prototype and deploy custom LLM-powered agents and internal tools via Claude API for automated ad optimization, complex global performance analyses, media management, and anomaly alerting across marketing platforms.
• Pipe multi-channel marketing data across Meta, Google, and internal databases into automated dashboards, incorporating anomaly monitoring to keep data 100% accurate.
• Critically audit legacy marketing workflows and operational bottlenecks across cross-functional teams, bringing formal recommendations and programmatic solutions to management.
• Manage internal prompt libraries, build AI SOPs, and document system architecture to enable the broader marketing team to leverage best-in-class AI capabilities.
• Act as an operational liaison between Growth, Product, and Data teams while providing flexible project-based support as daily business needs evolve.

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Competitive paid time off policies including vacation, sick leave, and company holidays
• Retirement planning support with the option to invest in Environmental Social Governance-aligned funds
• Access to fertility care support through Carrot
• Up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
• Donations to community efforts on a yearly basis
• Clothing discount
• Culture events (like our annual Ref Values week and Volunteer Time Off)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level