AI/ML Tech Platform Manager

Ahold Delhaize•Pleasant Hill, ME

11d•Hybrid

About The Position

The AI/ML Tech Platform Manager owns a major platform area, prioritizing capabilities, standards, and integrations to improve reliability, developer experience, and cost-effective scale. The role maintains a vision and roadmap for assigned platform domains, turns stakeholder needs into platform requirements, and partners with engineering managers, architects, and product teams to deliver capabilities and increase adoption. The manager monitors lifecycle health, supports platform governance and change management, communicates platform events and progress, and may be called upon to support critical escalations during urgent IT incidents. The work schedule is hybrid: three in-person days and two remote days each week, at a core office location in Salisbury, North Carolina; Chicago, Illinois; or Quincy, Massachusetts. Applicants must be currently authorized to work in the United States on a full-time basis.

Requirements

Bachelor’s degree or equivalent years of work experience.
8+ years in platform, product, or technical leadership roles.
6+ years working in the AI/ML space.
5+ years of experience with Azure.
5+ years of experience with Databricks.
Strong grasp of lifecycle management, integration patterns, and operational excellence.
Proficiency with agile planning, ceremony participation, and outcome tracking.
Strong communication and stakeholder partnership skills, including the ability to translate needs into clear platform requirements and decisions.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

Familiarity with API governance, identity/access, or observability tooling.
Experience supporting platform governance and change management across multiple engineering teams.

Responsibilities

Maintain a vision and roadmap for assigned platform domains, defining the rationale and scope of platform capabilities and investments.
Gather customer feedback, usage signals, and operational insights to represent stakeholder and tenant needs and assess platform performance.
Translate stakeholder needs into platform requirements, service definitions, and acceptance criteria in partnership with engineering managers and architects.
Prioritize and deliver capabilities while managing tradeoffs, dependencies, and change impacts across teams and integrations.
Partner with engineering managers and architects to identify innovation and continuous improvement opportunities, balancing reliability, cost, and developer experience.
Monitor platform lifecycle health, including reliability, performance, and security, and guide improvements that reduce operational risk and technical debt.
Support platform governance by working with engineering managers to enforce platform guidelines and policies and with other platform owners to improve governance and change management practices.
Participate in agile ceremonies and provide feedback and guidance to ensure decisions are documented and follow-through is maintained.
Review and sign off on platform components with the platform engineering manager before they are considered done, ensuring alignment with agreed standards and requirements.
Partner with product teams to drive platform adoption and measure value realization through outcomes, KPIs, and stakeholder feedback.
Coordinate communications to platform consumers and partners about impactful platform events, including outages, releases, and notable changes.
Report progress, risks, and decisions to leadership and collaborators through clear, timely updates.
Support critical escalations and be available during urgent IT incidents as needed.