AI/ML NLP Engineer

Conch Technologies•Phoenix, AZ

9h•Onsite

About The Position

Conch Technologies is seeking an AI/ML NLP Engineer to design, develop, and support AI-powered contact center applications. The role focuses on building scalable APIs and microservices with Python or Java and implementing NLP, AI/ML, and conversational AI capabilities. The engineer will integrate Five9 and Google Contact Center AI (CCAI) and Intelligent Virtual Agent (IVA) solutions with enterprise systems, enhance call routing, voice analytics, and customer engagement, and support DevOps processes using GitHub, GitHub Actions, and CI/CD pipelines. The position is onsite five days a week in Phoenix, AZ; Charlotte, NC; or Sunrise, FL. The contract duration is 12+ months.

Requirements

Strong software development experience in Python and/or Java.
Experience with API development and microservices architecture.
Hands-on experience with AI/ML and Natural Language Processing (NLP).
Experience with GitHub, GitHub Actions, and CI/CD pipelines.
Experience with the Five9 Contact Center Platform.
Experience with contact center call routing and orchestration.
Hands-on experience with Google Cloud Platform (GCP), Google Contact Center AI (CCAI), and Google Intelligent Virtual Agent (IVA).
Experience with voice analytics and conversational AI solutions.

Nice To Haves

Experience with Avaya, Cisco Contact Center, or LivePerson.
Experience designing and supporting IVR and call-routing solutions.
Experience integrating AI-driven voice and chat platforms into enterprise environments.