AI Governance & Compliance Manager
About The Position
The Manager, AI Governance & Policy defines and enforces the AI governance frameworks that ensure safe, responsible, and compliant AI usage across Cengage. You will translate the enterprise AI strategy into actionable policies, monitor compliance across use cases, and serve as the operational owner of Cengage's AI governance posture. This role requires rare judgment: the ability to enable speed-of-business AI adoption while maintaining rigorous guardrails. The ideal candidate understands both the technical substance of modern AI and the organizational dynamics of policy enforcement, and can engage credibly with Legal, Security, Privacy, and Product leadership.
Requirements
- Bachelor's degree in Computer Science, Law, Public Policy, Information Systems, or related field
- 5+ years of experience in governance, risk, compliance, or security roles
- Demonstrated experience developing and enforcing enterprise technology policies
- Working knowledge of modern AI technologies and their risk surfaces
- Strong understanding of data privacy, security, and regulatory frameworks
- Excellent written communication skills for policies, standards, and executive reports
- Strong stakeholder management across Legal, Security, Product, and Executive audiences
- Judgment and discretion handling sensitive risk, incident, and audit situations
Nice To Haves
- Experience with emerging AI regulation (EU AI Act, NIST AI RMF, state-level regulations)
- Background in EdTech with familiarity with FERPA, COPPA, and education data privacy
- Certifications in governance or security (CISSP, CISA, CIPP, CRISC)
- Experience with vendor risk management and third-party AI approvals
- Background working with Internal Audit, Legal, and regulatory bodies
- Familiarity with AI incident response and red-team practices
Responsibilities
- Develop and maintain AI policies, standards, and acceptable use frameworks
- Operationalize policies through tooling, training, and monitoring systems
- Monitor compliance across AI use cases, platforms, and user populations
- Conduct periodic policy reviews and updates as the AI landscape evolves
- Serve as the point of contact for AI policy questions from the business
- Track AI-related risk incidents, investigate root causes, and drive remediation
- Manage the AI incident response process for issues such as data exposure or misuse
- Ensure audit readiness across AI initiatives and partner with Internal Audit
- Oversee data usage governance for AI including training data and retrieval
- Maintain documentation, evidence, and attestation for all AI controls
- Partner with Legal, Privacy, Security, and Product on cross-functional governance decisions
- Deliver periodic governance reporting to the VP and executive team
- Maintain metrics on policy compliance rates, incident frequency, and governance coverage
- Lead the AI governance committee and associated operating rhythm
- Serve as an escalation point for novel or ambiguous governance situations
Benefits
- Opportunity to shape AI at scale across a global learning company
- Direct impact on business outcomes, product, and workforce productivity
- Access to cutting-edge AI tools, platforms, and technologies
- Collaborative team environment focused on innovation and continuous improvement
- Total Rewards package designed to support and empower our employees
- Eligible to participate in the company’s discretionary incentive bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
