AI Enablement Engineer (Sales, Marketing, Revenue Operations)

CivicPlus, LLC

About The Position

As an AI Enablement Engineer at CivicPlus, you will be instrumental in transforming AI into practical, secure, and scalable solutions that enhance productivity, quality, and decision-making across the organization. You will collaborate with engineering, product, operations, and business teams to identify key opportunities, develop AI-powered tools and workflows, and ensure their adoption aligns with company standards, governance, and strategic objectives. This role is embedded within RevOps, focusing on operational enablement and serving as the AI engine for sales workflows, ensuring AI work is closely integrated with the systems and processes it depends on.

Requirements

Bachelor’s degree in computer science, engineering, information systems, or a related field preferred; equivalent work experience may be considered.
5–8 years of experience in software engineering, automation engineering, data engineering, machine learning engineering, solutions engineering, or a similar technical role.
Experience building or supporting AI-enabled workflows, automations, internal tools, or system integrations.
Proficiency in at least one scripting or programming language such as Python or JavaScript.
Experience working with APIs, integration patterns, and structured and unstructured data.
Familiarity with modern AI/ML concepts, including large language models, prompt design, evaluation, and model or service integration.
Experience with cloud platforms and developer tooling used to deploy, monitor, and maintain technical solutions.
Strong problem-solving skills and the ability to balance speed, quality, security, and maintainability.
Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
Experience documenting workflows, standards, and technical solutions for long-term maintainability.
Hands-on experience in the Salesforce ecosystem (Apex, Flow, MCPs, or Salesforce-adjacent automation).
Familiarity with sales operations: forecasting cadences, pipeline hygiene, deal inspection, territory and quota mechanics.

Nice To Haves

Preferred experience with workflow automation platforms, data pipelines, governance controls, experimentation, or internal enablement and change management.
Preferred experience supporting responsible AI practices, model evaluation, or AI operations in a business environment.
Prior RevOps, sales operations, or sales engineering experience.
Salesforce Admin or Developer certification.
Experience with sales coaching, conversation intelligence, or sales-AI tools (Gong, Outreach, Salesloft, etc.).
Prior marketing operations or growth-engineering experience.
Experience with brand-safe AI content and generative-content QA.

Responsibilities

Design, build, and maintain AI-enabled tools, workflows, and internal automations to improve team efficiency and business outcomes.
Partner with cross-functional stakeholders to identify high-value AI enablement use cases across product development, operations, support, and internal business functions.
Develop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks.
Translate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications.
Establish and follow best practices for responsible AI usage, including security, privacy, data handling, testing, monitoring, and documentation.
Evaluate emerging AI tools, models, and platforms and recommend practical solutions aligned with CivicPlus needs and architecture.
Collaborate with engineering and data teams to ensure reliable access to the data, services, and infrastructure needed to support AI-enabled solutions.
Create and maintain documentation, technical standards, and reusable patterns that support sustainable AI adoption across teams.
Troubleshoot and optimize existing AI automations and integrations to improve reliability, performance, cost-effectiveness, and user experience.
Provide technical guidance, training, and enablement support to internal teams adopting AI-powered tools and workflows.
Participate as a collaborative member of an Agile team and contribute to continuous improvement of engineering practices and delivery standards.
Improve forecast inspection and deal follow-up quality through AI-augmented workflows.
Reduce time sellers spend on follow-up, CRM hygiene, and deal-inspection prep.
Build agentic and AI-augmented workflows in the Salesforce ecosystem within governance.
Surface deal signal and risk to managers — consistently and on a cadence the team trusts.
Support RevOps on process and system enablement; coordinate with the Salesforce ecosystem team to avoid duplicate work.
Partner with Sales Enablement and SE leaders on AI-assisted enablement content and tools.
Redesign core marketing operations workflows so AI is a first-class teammate (content, landing pages, campaign ops, paid social).
Mature existing automations such as Landing Page Automation and Ad Automation into more agentic experiences.
Build experimentation infrastructure for AI-driven marketing — what to test, how to measure, when to ship.
Maintain brand voice and content safety guardrails for AI-generated assets.
Coordinate with RevOps where workflows touch Salesforce, HubSpot, and the lead lifecycle.