Operations Analyst - AI Enablement
Wachter, Inc.•Lowell, AR
•Onsite
About The Position
Wachter is seeking an AI Enablement & Operations Analyst to support our NSP Operations teams by combining strong business operations knowledge with advanced Microsoft Office and AI capabilities. This role will serve as a technical problem-solver, AI adoption specialist, and internal trainer—helping teams work smarter while guiding Wachter’s practical use of Microsoft Copilot and other AI tools. This is a hands-on role focused on real operational challenges, not theoretical AI development.
Requirements
- Strong understanding of business operations (NSP, field operations, logistics, or similar preferred)
- Advanced proficiency in Microsoft Excel (Power Query strongly preferred; VBA a plus)
- Deep familiarity with Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams)
- Hands-on experience using Microsoft Copilot or similar AI productivity tools
- Ability to explain technical concepts clearly to non-technical users
- Experience delivering training or enablement is highly preferred
Nice To Haves
- Exposure to Power BI, Power Automate, or Power Apps
- Familiarity with Copilot Studio or low-code automation tools
- Prior experience supporting operational or finance-heavy teams
- Change management or internal enablement background
Responsibilities
- Act as an internal expert for complex Excel, reporting, and data-related issues tied to NSP operations
- Analyze operational data and workflows to identify opportunities for automation and efficiency
- Build, enhance, and troubleshoot advanced Excel solutions (formulas, Power Query, VBA preferred but not required)
- Lead practical usage of Microsoft Copilot across Excel, Word, Outlook, PowerPoint, and Teams
- Identify high-value, safe, and realistic AI use cases within NSP Operations
- Assist with prompt design, workflow integration, and AI-assisted reporting
- Support experimentation and phased adoption of additional AI tools as Wachter’s AI ecosystem evolves
- Design and deliver role-based training for operations staff and analysts
- Create job aids, examples, and best-practice documentation
- Coach team members on effective AI usage rather than simply “doing it for them”
- Partner with Business Process, IT, and Operations leaders to align AI and tooling with real operational needs
- Serve as a translator between business users and technical teams
- Help establish responsible AI usage standards and guardrails
Benefits
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
