AI & CX Solutions Strategist IRES - SSFB

Amentum•Colorado Springs, CO

8d•Onsite

About The Position

The AI & CX Solutions Strategist supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will serve as the trusted advisor and single point of contact for assigned customer accounts, with an eye toward future team leadership and functional oversight. This is a high-visibility, customer-facing role focused on ensuring a seamless and responsive experience for technical end users and stakeholders across classified environments, with a clear path for professional growth and increased responsibility.

Requirements

Must have 12, or more, years of general (full-time) work experience
Must have 6, or more, years of directly related experience
Must have 6, or more, months of experience working in a management or leadership role
Must be familiar with requirement gathering, customer lifecycle management, and technical stakeholder engagement.
Must have experience supporting customers in a Engineering environment
Must have experience supporting customers within the Missile Defense Agency
Must have an active DoD Top Secret Security Clearance

Nice To Haves

May be reduced with completion of advanced education

Responsibilities

Serve as the trusted advisor and single point of contact for assigned customer accounts, with an eye toward future team leadership and functional oversight.
Develop workflows to combine human expertise with AI capabilities to improve customer experience
Develop new framework to evaluate organizational data quality, silos, integration, rand governance that accelerate workflows
Develop workflows to modernize knowledge management practices to analyze, summarize documentation and automatically tag, structure, and maintain documents.
Develop and maintain strong working relationships with federal end users, stakeholders, and internal technical teams to foster strategic partnerships.
Capture, clarify, and communicate customer requirements to engineering, architecture, and service delivery teams, leveraging technologies including AI and Power BI to support requirements traceability and ensure alignment with long-term strategic goals.
Drive the strategic direction of customer engagement, tracking and ensuring resolution of issues, proactively identifying improvement areas, and managing expectations.
Perform AI prompt engineering to support and enhance customer portfolio management and streamline knowledge management initiatives.
Lead regular status reporting, service reviews, and the development of customer success metrics to demonstrate value and inform strategic planning.
Advocate for customer needs within the organization, influencing service evolution and ensuring alignment with contract obligations and technical capabilities.
Ensure customer onboarding success in a hybrid computing environment, with services ranging from data transfers to storage solutions, to high-performance computing.
Serve as the primary point of contact between assigned account holders and the technical delivery teams (including architecture, storage, operations, and maintenance), facilitating seamless collaboration.
Leverage executive communication skills with a strong IT background to engage, synchronize, and lead multiple stakeholders toward common goals.
Translate complex customer needs into actionable, strategic requirements, driving customer satisfaction and long-term value across enterprise solutions.