AI Customer Strategist

Optimizely•St. George, UT

10d

About The Position

The AI Customer Strategy team drives measurable customer impact by guiding Optimizely AI product adoption from onboarding through long-term AI maturity. AI Customer Strategists serve as the primary strategic partner for customers — owning the relationship, use case development, sustained usage, and renewal support alongside AEs. The AI Customer Strategist independently delivers customer engagements, onboarding programmes, and AI strategy deliverables. Applies established frameworks with minimal supervision to drive Optimizely AI adoption, usage depth, and customer value realization.

Requirements

Experience working in customer success, strategy consulting, onboarding, or implementation — ideally in SaaS or MarTech
Solid understanding of applied AI concepts, especially in marketing and digital experience contexts
Confident facilitating workshops and presenting to customer managers

Nice To Haves

Familiarity with Optimizely AI or comparable AI agent platforms a plus

Responsibilities

Owns end-to-end customer relationship for an assigned portfolio from kickoff through steady-state AI adoption
Delivers defined onboarding programs, use case roadmaps, and QBRs tied to measurable Optimizely AI outcomes
Contributes reliably to team targets; impact primarily within assigned customer base and immediate cross-functional partners
Solves moderately complex customer challenges by adapting Optimizely AI best practices and AI strategy frameworks to varied client contexts
Identifies improvements to delivery templates, workshop formats, and onboarding playbooks within own engagements
Applies judgment to tailor known approaches; escalates novel or high-risk situations to senior team members
Communicates progress, blockers, and outcomes clearly to customers, internal teammates, and immediate stakeholders
Collaborates effectively with Account Executives, Solutions Engineering, Forward Deployed Engineers, and Customer Success colleagues to deliver shared customer outcomes
Builds trust and credibility at the practitioner and manager level through consistent, quality execution
Independently executes customer engagements within established guidelines and prioritized account criteria
Makes day-to-day decisions on engagement approach, workshop design, and use case sequencing
Escalates executive-level risks, significant scope changes, or renewal signals to senior strategist or manager
Actively supports team collaboration and knowledge sharing; contributes to a positive team culture
May informally assist junior colleagues on delivery processes, Optimizely AI product knowledge, or customer frameworks
Participates in cross-functional GTM efforts including pre-sales support and onboarding handoffs
Uses Optimizely AI and approved AI tools to improve efficiency in research, presentation prep, and use case analysis
Applies AI-assisted workflows to streamline repeatable deliverables such as onboarding plans and strategy decks
Identifies opportunities where AI can improve customer outcomes and shares learnings with the team