AI & Automation Intern – GCN Services Business Operations
About The Position
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is seeking a student to contribute to operational excellence initiatives that support scalable, high‑quality service delivery for global customers. This 4‑month work term (September–December, with potential extension) offers hands‑on exposure to AI‑driven automation that improves efficiency and customer experience. The role follows a hybrid model with in‑office presence three days per week.
Requirements
- Completion of a 3rd‑ or 4th‑year undergraduate degree in Engineering, Computer Science, or Business with an operations focus, or enrollment in a Master’s degree in one of these areas.
- Application of programming or scripting languages through coursework or prior work experience.
- Foundational knowledge of process improvement, data analysis, and automation concepts.
- Demonstrated logical thinking with a structured, process‑oriented approach to problem solving.
Nice To Haves
- Exposure to Microsoft Copilot, Power Automate, Power Apps, or similar AI and automation tools.
- Background in process improvement, workflow automation, or operations‑focused initiatives through coursework or prior work experience.
- Ability to communicate technical solutions in a way that aligns with business outcomes.
Responsibilities
- Design and develop automation solutions and workflows using Microsoft Copilot and Power Platform tools to reduce manual effort and improve operational efficiency.
- Analyze existing business processes to identify opportunities for optimization, standardization, and AI‑driven transformation.
- Build lightweight applications, dashboards, and scripts to enable operational reporting, insights, and decision‑making.
- Translate business requirements into scalable automation solutions in collaboration with cross‑functional teams.
- Apply data analysis and automation concepts to enhance service delivery performance.
Benefits
- Employee Assistance Program (EAP)
- company-paid holidays
- paid sick leave
- vacation pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Intern
