AI Automation Intern - Technical Support

Loftware • Portsmouth, NH

1d

About The Position

We are seeking a Summer Intern to partner with our Technical Support
organization to explore how AI and automation can enhance support operations,
streamline internal processes, and improve customer experience.

This is an 11-week internship program beginning on or about June 1, designed for
students who are curious, analytical, and excited about applying emerging
technology to real business challenges.

This role is designed to give students hands-on experience applying AI in a real
SaaS business environment while building practical skills in operations,
analytics, and technology adoption.

Requirements

• Currently pursuing a bachelor’s or master’s degree in computer science, Information Systems, Business, Data Analytics, or a related field
• Interest in AI, automation, and operational efficiency
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Comfortable learning new technologies and tools quickly
• Strong presentation skills

Responsibilities

• Evaluating AI tools that can assist with support case triage, response drafting, or knowledge retrieval
• Helping automate repetitive internal processes within the Technical Support workflow
• Analyzing support data to identify trends, common issues, and opportunities for improvement
• Assisting with improvements to the support knowledge base using AI-assisted documentation tools
• Collaborating with Support, Product, and Engineering teams to prototype process improvements
• Presenting project outcomes and recommendations to leadership at the end of the internship

What This Job Offers

• Career Level: Intern
• Number of Employees: 251-500 employees