AI Applications Analyst

ERC Pathlight•Aspen, CO

5d•$65,000 - $80,000•Hybrid

About The Position

The AI & Applications Analyst supports the successful adoption, testing, training, and optimization of AI-enabled technologies and enterprise applications. This role works across multiple domains to serve as a liaison between end users, senior analysts, developers, and operational stakeholders to ensure technology solutions improve clinical and operational quality, efficiency, user experience, and decision-making. The position is primarily focused on AI-powered workflow solutions including clinical, admissions, business operations and other technologies that enhance patient and teammate experience and our business results.

Requirements

1–3 years of experience in healthcare operations, application support, software support, training, project coordination, technology adoption, or a related field.
Demonstrated interest in healthcare technology, digital transformation, artificial intelligence, or clinical workflow improvement.
Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Excellent written, verbal, and interpersonal communication skills, including the ability to create documentation, training materials, presentations, and end-user communications.
Strong analytical, problem-solving, and critical-thinking skills with a high degree of attention to detail and quality.
Proficiency with Microsoft Office applications and the ability to collaborate effectively with clinicians, operational leaders, technical teams, vendors, and other stakeholders while learning new technologies and processes.
Willingness to travel up to 25% of the time.

Nice To Haves

Experience supporting software applications, enterprise systems, electronic medical records (EMR/EHR), or other business-critical technologies.
Experience conducting user acceptance testing (UAT), software validation, quality assurance testing, or production verification activities.
Experience delivering end-user training, facilitating system adoption, or creating instructional videos and learning materials.
Exposure to artificial intelligence, workflow automation, clinical documentation technologies, analytics platforms, or digital transformation initiatives.
Knowledge of healthcare, behavioral health, admissions, clinical documentation, or operational workflows.

Responsibilities

Provide application support for ChartKeeper and other assigned solutions by responding to user inquiries, troubleshooting issues, and coordinating escalation when appropriate.
Perform user acceptance testing (UAT), regression testing, production validation, and post-implementation verification for AI-enabled clinical applications and enterprise systems.
Create and maintain user training materials, job aids, knowledge articles, training videos, presentations, and other end-user education resources.
Support the implementation, optimization, and ongoing adoption of AI-enabled and enterprise applications that improve clinical, operational, and business outcomes.
Coordinate assigned projects and enhancement initiatives by tracking tasks, facilitating stakeholder communication, maintaining project documentation, and supporting change management and go-live activities.
Gather and analyze end-user feedback to identify opportunities for workflow improvement, increased adoption, enhanced usability, and operational efficiency.
Develop and maintain testing documentation, including test plans, test scripts, test results, issue logs, and validation records.