AI Analyst 2

Community Financial System, Inc.•Syracuse, NY

About The Position

Community Financial System, Inc. (CFSI) is seeking a motivated and curious AI Analyst 2 to identify and apply artificial intelligence solutions across the organization. The role explores new technologies, evaluates emerging tools, and helps determine how AI can create real-world value in a highly regulated financial-services environment. The AI Analyst bridges business operations and technical teams, using analytical skills to generate insights, optimize decisions, and contribute to AI model development and refinement. The position includes identifying business use cases, supporting model development, interpreting model behavior, researching AI technologies, explaining findings to non-technical audiences, and communicating the progress and impact of AI initiatives. The employee must maintain knowledge of and comply with laws, regulations, policies, procedures, internal controls, and training requirements applicable to the role. The listed salary range is USD $66,000 to $108,804 per year, with compensation commensurate with experience and the potential for an annual merit increase.

Requirements

Bachelor’s degree in Computer Science, Data Analytics, Artificial Intelligence, or a related field.
Ability to work effectively in a team and multitask in a fast-paced environment.
Development experience with additional programming languages or frameworks, such as Java, C#, or JavaScript, to support prototype application creation.
Excellent communication skills, including experience explaining technical concepts and findings to non-technical audiences.
Ability to work independently, take ownership of initiatives, and drive projects to completion with minimal supervision.
Experience with Python and SQL for data analysis, manipulation, and model development support.
Solid understanding of machine learning concepts and the full ML lifecycle, including training, testing, deployment, monitoring, and retraining.
Demonstrated interest in AI and technology, including self-directed learning, hands-on experimentation, and keeping abreast of industry trends.
Applicants must be at least 18 years old.

Nice To Haves

Master’s degree.
Hands-on experience with Azure AI services, including Azure Machine Learning, Azure AI Foundry, Azure OpenAI Service, Azure Cognitive Services (Vision, Language, Speech), Azure Data Factory, Synapse, or Databricks.
Familiarity with model explainability techniques such as SHAP or LIME and with monitoring frameworks.
Exposure to LLMs, generative AI tools, prompt engineering, or custom copilots.

Responsibilities

Identify AI use cases by exploring business pain points and process inefficiencies.
Support model development through data preparation, feature analysis, testing, and output interpretation.
Analyze and interpret model behavior to inform decision-makers and optimize performance.
Research and test emerging Azure AI tools, LLM frameworks, and automation technologies.
Translate complex AI concepts into understandable, actionable insights for business leaders and non-technical audiences.
Promote responsible AI practices, including transparency, fairness, and responsible model design.
Create and maintain dashboards, visuals, and reports to communicate the progress and impact of AI initiatives.
Advocate for innovation and help foster a culture of experimentation and continuous learning.
Maintain proficient knowledge of applicable laws and regulations, adhere to policies, procedures, and internal controls, and complete required training in a timely manner.