AI Adoption Manager, Strategic & Enterprise Accounts | Southeast

EvenUp

3d•Hybrid

About The Position

EvenUp is seeking an AI Adoption Manager to join their Strategic & Enterprise Accounts team. This role is crucial for ensuring new customers realize the full potential of EvenUp's Claims Intelligence Platform from day one, enabling AI-based workflows at scale. The AI Adoption Manager will own the critical first 30 days of the customer journey, acting as a bridge between a closed deal and a transformed law firm. This involves using relationship management, change management, and product analytics to drive rapid activation and adoption, ultimately re-engineering how law firms work to ensure they reach their "Aha!" moment quickly. The position is based in the Southeast region and requires significant travel.

Requirements

5+ years in high-touch Customer Success, Sales, or Implementation roles, ideally within high growth SaaS.
Experience with Enterprise-level change management is a major plus.
Communication Mastery: Ability to pivot communication style instantly - from executive-level ROI discussions to empathetic, patient technical coaching for end-users.
Analytical Rigor: Comfortable using data to tell a story and decide where to spend time.
Project Command: Proactive in removing roadblocks before the customer even sees them.
Road Warrior Spirit: Excited to travel up to 50% to meet firms onsite.

Nice To Haves

Experience with Enterprise-level change management

Responsibilities

Drive Rapid Value & Activation (The First 30 Days): Own the Outcome: Lead the transition from sales to success to ensure customers achieve real value in their first month, focusing on immediate benefit and high impact to their firms.
Strategic Change Management: Act as a consultant to law firm leadership, helping them restructure internal operations and workflows to maximize the benefits of EvenUp’s proactive AI.
Data-Driven Enablement: Monitor product usage and engagement metrics daily. Use these insights to identify "at-risk" users early and intervene with outreach, coaching, targeted training or workflow adjustments.
High-Stakes Relationship Management: Extension of Sales: Maintain the high-touch, white-glove experience established during the sales cycle, ensuring no "drop-off" in quality or momentum.
Champion Development: Identify and empower firm champions, equipping them with the best practices and internal "marketing" tools they need to drive firm-wide excitement.
Cross-Functional Collaboration: Collaboration & Feedback: Act as the voice of the newly activated customer, providing Product and Engineering teams with "boots on the ground" feedback to improve the initial user experience. Collaborate closely with Sales Engineering, Technical Program Managers (TPMs), Account Executives (AEs), Customer Success Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed.
Mentorship: Support the growth of the activation team by refining playbooks, sharing successful "activation hacks," and mentoring junior team members.