AI Adoption Manager, Strategic & Enterprise Accounts | West

EvenUp

10d•Remote

About The Position

EvenUp is looking for an AI Adoption Manager to join their team. This role focuses on ensuring new customers successfully integrate and utilize EvenUp's Claims Intelligence Platform, driving AI-based workflows at scale. The AI Adoption Manager will own the first 30 days of the customer journey, acting as a consultant to law firm leadership to re-engineer internal operations and workflows. This involves using relationship management, change management, and product analytics to drive rapid activation and adoption, helping firms achieve their "Aha!" moment quickly. The role also involves acting as an extension of the sales team, developing internal champions, and collaborating with various internal teams to provide customer feedback.

Requirements

5+ years in high-touch Customer Success, Sales, or Implementation roles, ideally within high growth SaaS.
Experience with Enterprise-level change management is a major plus.
Communication Mastery: You can pivot your communication style instantly - from executive-level ROI discussions to empathetic, patient technical coaching for end-users.
Analytical Rigor: You are comfortable using data to tell a story and decide where to spend your time.
Project Command: You don't just manage projects; you command them. You are proactive in removing roadblocks before the customer even sees them.
Road Warrior Spirit: You are excited to travel up to 50% to meet our firms where they are, providing the onsite "shoulder-to-shoulder" support that drives true transformation.

Responsibilities

Drive Rapid Value & Activation (The First 30 Days): Own the Outcome: Lead the transition from sales to success to ensure customers achieve real value in their first month, focusing on immediate benefit and high impact to their firms.
Strategic Change Management: Act as a consultant to law firm leadership, helping them restructure internal operations and workflows to maximize the benefits of EvenUp’s proactive AI.
Data-Driven Enablement: Monitor product usage and engagement metrics daily. Use these insights to identify "at-risk" users early and intervene with outreach, coaching, targeted training or workflow adjustments.
High-Stakes Relationship Management: Extension of Sales: Maintain the high-touch, white-glove experience established during the sales cycle, ensuring no "drop-off" in quality or momentum.
Champion Development: Identify and empower firm champions, equipping them with the best practices and internal "marketing" tools they need to drive firm-wide excitement.
Cross-Functional Collaboration: Collaboration & Feedback: Act as the voice of the newly activated customer, providing Product and Engineering teams with "boots on the ground" feedback to improve the initial user experience. Collaborate closely with Sales Engineering, Technical Program Managers (TPMs), Account Executives (AEs), Customer Success Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed.
Mentorship: Support the growth of the activation team by refining playbooks, sharing successful "activation hacks," and mentoring junior team members.