AI Adoption & Change Management Specialist

University of Central Florida•Orlando, FL

1d•$64,518 - $85,000•Onsite

About The Position

The UCF IT division within University Operations is seeking an innovative and collaborative AI Adoption & Change Management Specialist to lead organizational change management efforts supporting successful adoption of artificial intelligence (AI) and automation technologies across the university. Reporting to IT leadership, the position develops and executes change management, communication, training, and engagement strategies to increase AI literacy, drive adoption, and promote responsible use of AI technologies among faculty, staff, and students. The specialist builds stakeholder buy-in, reduces resistance to change, develops educational resources, and helps integrate AI solutions into university operations in alignment with institutional governance, privacy, and security standards. The role partners with project teams, governance groups, the Program Management Office (PMO), and IT Service Management (ITSM) teams to coordinate adoption activities with technology implementations and service delivery practices. The position is based on-site at UCF, with a Monday–Friday, 8:00 AM–5:00 PM work schedule.

Requirements

Bachelor’s degree and 4+ years of relevant experience; or a high school diploma (or equivalent) and 8+ years of relevant work experience in lieu of a degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
Must work on-site at UCF as the primary work location; on-site presence is an essential function of the role.

Nice To Haves

Experience leading or supporting organizational change management, training, communications, user adoption, or technology implementation initiatives.
Experience developing communications, training materials, educational content, or stakeholder engagement strategies.
Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
Experience facilitating presentations, workshops, training sessions, or stakeholder meetings.
Strong organizational, analytical, problem-solving, and relationship-building skills.
Ability to manage multiple priorities and collaborate effectively across diverse stakeholder groups.
Experience supporting AI, automation, digital transformation, or enterprise technology adoption initiatives.
Knowledge of organizational change management frameworks such as Prosci, ADKAR, Kotter, or similar methodologies.
Experience developing e-learning content, knowledge management resources, instructional materials, or user enablement programs.
Experience creating communication plans, executive messaging, FAQs, newsletters, campaigns, or marketing materials for technology initiatives.
Familiarity with artificial intelligence, generative AI tools, prompt engineering concepts, automation technologies, and responsible AI practices.
Experience analyzing user adoption metrics and using insights to improve engagement and training outcomes.
Experience collaborating with PMOs, ITSM, communications teams, or governance organizations.
Experience working in higher education, a large enterprise, healthcare, research, or another complex organizational environment.
Change management, project management, training, communications, or human-centered design certifications are preferred (Prosci, CCMP, PMP, ATD, SHRM, etc.).

Responsibilities

Develop and execute organizational change management strategies for enterprise AI and automation initiatives using structured methodologies such as ADKAR, Prosci, or similar frameworks.
Conduct stakeholder analyses, organizational impact assessments, and readiness evaluations to identify adoption barriers, training needs, and communication opportunities.
Create and maintain AI literacy resources, including quick-start guides, job aids, microlearning modules, video tutorials, and knowledge base content.
Develop and deliver targeted communication plans, message campaigns, FAQs, leadership toolkits, and awareness materials for AI-related initiatives.
Translate complex AI and technology concepts into clear, user-friendly communications tailored to faculty, staff, and students.
Plan and facilitate workshops, webinars, office hours, roadshows, demonstrations, and community engagement events to promote AI adoption and capability building.
Collect and analyze user feedback to identify challenges, improve training materials, and enhance the adoption experience.
Partner with project teams, governance groups, the PMO, and ITSM teams to align change management activities with technology implementations and service delivery practices.
Measure and monitor adoption success using metrics such as utilization rates, training participation, knowledge base engagement, and support trends; recommend continuous improvements based on findings.
Perform other related duties supporting enterprise technology adoption and UCF IT initiatives.