AGUN Network Technician

TEKsystems•Sierra Vista, AZ

5d•$45 - $50•Onsite

About The Position

The AGUN Network Technician provides technical and professional support to sustain the Army’s global wide area network and security infrastructure. The role supports network migration, operations, maintenance, and modernization while helping ensure the availability, performance, and security of the Army’s enterprise network. The position provides Tier II operational support in geographically dispersed environments, resolves service tickets, implements approved network changes, supports operational workflows, and collaborates with technical teams. An active Secret clearance is required to be considered.

Requirements

Active Secret clearance required for consideration.
Bachelor’s degree and at least 2 years of relevant experience; additional directly applicable experience may be considered in lieu of a degree.
Active DoD IAT Level II certification, such as Security+, or higher, required before the start date.
Demonstrated experience supporting Cisco SD-WAN environments.
Knowledge of Software Defined Networking (SDN) concepts and technologies.
Experience with virtualization technologies, including VMware.
Experience supporting Red Hat Enterprise Linux environments.
Hands-on experience with InfoVista network performance management tools.
Demonstrated ability to troubleshoot and resolve complex network issues in a team-oriented environment.
Strong written and verbal communication skills.
Strong understanding of networking concepts, protocols, and technologies, including LAN/WAN, BGP, TCP/UDP, IPSec, VPNs, Layer 2/Layer 3 routing, firewalls, SFTP, SSH, SCP, SNMP, and NTP.
Experience with two or more of the following network technologies: Cisco DNA Center / Prime, Juniper Networks, Palo Alto Networks, Dell Networking, Junos Space, and AppGate.
Experience utilizing IT Service Management (ITSM) ticketing tools.

Nice To Haves

Cisco Certified Network Professional (CCNP) certification or equivalent.
Experience with Linux shell scripting.
Experience with GitLab source control and CI/CD pipeline development.
Experience using JIRA and Confluence.
Experience with NetSecOps technologies, including Salt, Git, Ansible, Terraform, Puppet, and network element management tools.
Experience with network performance management solutions, including SNMP, NETMON, and LiveAction.
Experience designing, optimizing, and supporting complex geographically dispersed enterprise networks.

Responsibilities

Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC) to facilitate command and control of the network.
Execute standard network policy and configuration changes, common remediation activities, and pre-approved operational workflows.
Manage, triage, track, and update workflows and service tickets in JIRA Service Desk and other IT Service Management (ITSM) platforms.
Provide situational awareness and status updates on ticket resolution and operational activities as directed by the GCC.
Escalate incidents and service requests to higher-tier support teams when required.
Collaborate with stakeholders and technical teams on legacy environment discovery, capability assessment, and network modernization initiatives.
Provide Tier II operational support for the Army’s global network infrastructure.
Analyze network performance and identify strategies to improve capacity, reliability, and operational effectiveness.
Troubleshoot and resolve complex network issues across geographically dispersed enterprise environments.
Support network migration, integration, and operational sustainment activities.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life insurance and AD&D for employees and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off/leave, including PTO, vacation, or sick leave, if eligible.