Agronomy Customer Service Representative

Cooperative Producers Inc•Hastings, NE

3d•Onsite

About The Position

Cooperative Producers, Inc. (CPI) is seeking a dedicated Agronomy Customer Service Representative to join their expanding team. CPI values employee contributions and is committed to their professional development, engagement, and success. The company aims to recruit and retain the best people to continually deliver exceptional value and is committed to its "Making Local Matter" initiative by forging partnerships with local farmers and supporting communities in Northern Kansas and Central Nebraska. As an employee, you will have the opportunity to make a positive impact on your community and support CPI's mission.

Requirements

High School Diploma or General Education Degree (GED).
Minimum two years related experience and/or training; or equivalent combination of education and experience.
Valid Driver’s License.
Maintain positive, professional relationships across the organization and work collaboratively with peers.
Working knowledge of business computer skills (Microsoft Office, accounting, database and internet software).
Ability to adapt to changing situations.
Effective problem-solving skills.
Excellent attention to detail.
Ability to read, write and speak English.

Nice To Haves

Positive attitude.
Outstanding and courteous customer service.
Good work attendance.
Open to challenges and learning new things.

Responsibilities

Organize and maintain Standard Operating Procedures for Customer Service Representatives.
Investigate customer complaints, determine the cause of problems, and select the best solution.
Assist in tracking and reporting current program totals.
Create customer invoices.
Maintain customer accounts through invoice corrections, contract maintenance by editing/voiding/reassigning bookings, and entering/applying prepayments.
Collaborate with the sales team to collect and verify customer data, orders, pricing details, and landlord splits.
Provide information applicable to salespersons to assist in customer sales strategies.
Assist sales staff in completing administrative functions to improve sales/patron relationships and daily efficiency.