Agreement Manager

Wärtsilä•Houston, TX

6d•Hybrid

About The Position

Wärtsilä Energy’s ES&O Lifecycle Management team is seeking an Agreement/Account Manager to help drive growth in the Americas’ Energy Storage market. Reporting to the General Manager, Agreement Management for Energy Storage and based in Mexico, this role involves occasional travel to customer sites and Wärtsilä offices. The Agreement Manager will oversee mid-sized and standard contracts, assigned accounts, focusing on agreement renewals, upselling opportunities, customer support, and the full lifecycle of ESS installations. Key responsibilities include managing financial, operational, and technical performance; identifying customer challenges and implementing corrective measures; and safeguarding customer investments by proactively controlling risks and improving profitability. Close collaboration with ES&O teams ensures a smooth transition from project delivery to ongoing lifecycle support. This position blends account management, commercial strategy, and technical expertise to serve customers, drive sales, expand contracts, and maintain operational excellence.

Requirements

Bachelor's degree is required for this role with preference in engineering, business or similar, master’s degree is strongly preferred.
Candidates must have at least five (5) years of experience in sales, account management and/or contract management, preferably in the energy generation industry, technology or industrial sectors but other industries will be considered.
Ability to translate technical insights into business value for customers.
Strong negotiation and commercial skills, with a track record of growing revenue and ensuring customer success.
Excellent communication and relationship-building abilities.
Passion for the renewable energy industry and a commitment to sustainability.
Strongly Preferred Experience with performance guarantees, service agreements, and operational KPIs
Requires a solid understanding of contract execution and renewals
Solid knowledge of legal and contractual laws governing projects would be an advantage.

Responsibilities

Act as the primary advisor for key customers, ensuring efficient, profitable, and reliable site operations.
Execute contract performance monitoring, customer relationship management, and renewal negotiations
Collaborate with operations teams to monitor and address site performance issues.
Conduct regular service reviews to discuss system performance and optimization opportunities.
Identify and secure upsell and cross-sell opportunities within long-term agreements.
Support negotiations for renewals and expansions, ensuring agreements meet customer needs.
Develop tailored service and performance packages to enhance customer operations.
Ensure successful commercial and overall performance of assigned agreements
Collaborate with technical and service teams to ensure optimal performance of energy storage systems.
Manage risks and opportunities to improve site uptime and efficiency.
Develop a growth strategy that aligns customer needs with our advanced service offerings.
Work with sales and product teams to introduce new solutions.
Represent Wärtsilä at industry events, positioning us as the preferred partner in energy storage.