Aging Case Aide 2

Luzerne County•Wilkes-Barre, PA

9h•$29•Onsite

About The Position

This is a paraprofessional position within the Social Services Department, supporting staff in the Care Management Unit, Intake/Assessment Unit, and Protective Services Unit, with a primary focus on the Intake/Assessment Unit. The role covers Luzerne and Wyoming counties and reports to an Aging Care Management Supervisor 1. The position requires maintaining proficiency in statewide Department of Aging databases (Well-Sky and PIA), assisting consumers via telephone and in person, and coordinating with Care Managers. Responsibilities include screening referrals, recording information, handling inquiries about Aging Programs, completing assistance forms, conducting home visits for documentation, assisting with eligibility determinations, making follow-up calls for special projects, and delivering necessities for consumers. The role also involves assisting the intake unit during high call volumes, tracking activities for statistical purposes, performing administrative tasks (Xeroxing, Faxing, Scanning, Filing, Mailings, Shredding, Purging), and attending required meetings and training.

Requirements

One year as an Aging Case Aide 1; or Two years of public contact work, including one year in a human services program; or Any equivalent combination of experience and training.
Be a resident of Pennsylvania.
Knowledge of the physical, cultural and social aspects of the assigned community.
Ability to obtain, evaluate and analyze information from interviews, reports, records and other type of sources of information; and to provide information to clients and other type of personnel.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain positive working relationships.
Ability to learn about Area Agency on Aging Programs and the services of other community agencies.
Ability to effectively communicate verbally with older persons.
Ability to read, write, and perform simple arithmetic computations.
Ability to follow simple oral and written instructions.
Ability to express ideas clearly and persuasively to elderly clients.
The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting.
The last due overall regular or probationary performance evaluation was higher than unsatisfactory.
A minimum of twelve months in the next lower class(es) by the closing date of this posting 7/14/26

Responsibilities

Maintain on-going proficiency in the use of the statewide Department of Aging data bases known as Well-Sky and PIA.
Contacting the consumers by telephone to assist in the screening of referrals for Assessment and diverting to the appropriate department.
Recording responses to follow-up telephone calls in a standardized format in the journal section of the AAA Data Base.
Contact the assigned Care Manager with any issues or concerns.
Field all in-coming telephone calls from consumers who have questions about Aging Programs such as questions regarding Needs Assessments, Functional Eligibility Determinations, home modifications, OPTIONS, or other programs.
Complete request for assistance forms for the above-named Programs for consumers who come into the AAA as walk-ins.
Conduct home visits in the community to those consumers who require assistance in gathering financial documentation or other application information.
Assist with Functional Eligibility Determinations by performing Desk Reviews and compilation of assignment lists
Telephone consumers as assigned for special projects, for example, emergency situations, waiting list status, follow-up telephone calls for unmet needs, follow up on financial documentation requests or other reasons as assigned or deemed necessary by the Supervisor
Pick-up or deliver consumer necessities as requested by the Care Managers and Supervisors. For example, emergency medical supplies, emergency food items, paperwork for various applications, etc.
Assist intake unit as warranted due to call volume or coverage needs
Keep track of all activities assigned each month and consumers seen each month for statistical purposes
Xeroxing, Faxing, Scanning, Filing, Mailings, Shredding, Purging, etc., as requested
Attend meetings, in-services, seminars, webinars, etc, as required
Other duties as assigned by the Supervisor.