Agile ITR Lead Engineer – Americas

GE Vernova • Greenville, NC

7h • Remote

About The Position

The Agile ITR (Inquiry-to-Remittance) Lead Engineer is the primary Agile team focal point for Conversions, Modifications, and Uprates (CM&Us) services in the Americas. The role manages work from customer inquiry through order receipt and outage execution and is split approximately 50/50 between assigning and leading work for other ITR engineers and performing hands-on ITR execution. This balance may change according to team needs and individual capabilities.

For customer inquiries, the Lead Engineer reviews assigned R1 Gate cases, confirms requirements, clarifies scope, and provides actionable handovers to ITR engineers for proposal development. The Lead Engineer provides guidance and oversight during proposal preparation and customer negotiations. Upon order receipt, the Lead Engineer reviews R3 Gate requests, manages assignments, and resolves project escalations. The role also drives KPI excellence and participates in global continuous-improvement work.

The position collaborates with Design Engineering, Sales, Commercial, Project Management, Field Services, Supply Chain, and other stakeholders. It requires technical judgment, effective coordination across a matrix organization, and a customer-focused approach to process and project delivery.

Requirements

• At least 6 years of advanced experience in Engineering, Technology, or Customer Project Engineering (Application and/or Requisition).
• Bachelor’s degree in an Engineering discipline from an accredited university, or equivalent experience, and at least 8 years of relevant professional experience.
• Exceptional communication, facilitation, and influencing skills.
• Proactive, high-energy approach to driving results.
• Strong customer focus and willingness to challenge the status quo to achieve good outcomes for the business and customers.

Nice To Haves

• Deep knowledge of heavy-duty gas turbine technology.
• Comprehensive understanding of CM&U ITO/OTR processes (R-process).
• Proven record of identifying and successfully implementing process improvements.
• Demonstrated ability to coach team members toward project and professional goals.
• Proven success delivering results in a global, cross-functional environment.
• Strong understanding of gas turbine operations in Simple and Combined Cycle and GE Vernova product lines, including MLI/BOM structures.
• High proficiency in Gas Turbine Application and Requisition processes.
• Previous site or field experience with GE Vernova Heavy Duty Gas Turbines.
• Fluency in Spanish.

Responsibilities

• Serve as the primary contact for internal stakeholders on assigned ITR matters in the Americas.
• Balance team task assignments, including assignments to Mexico, with hands-on ITR execution.
• Provide technical guidance, oversight, and review of work performed by ITR engineers.
• Manage escalations from internal and external customers on assigned projects.
• Monitor team capacity and balance assignments while supporting team members’ professional growth and technical development.
• Identify process gaps and inefficiencies and implement improvement plans with Agile leadership.
• Use Lean methodologies to monitor, sustain, and improve business KPIs.
• Review R1 and R3 Gate requests for completeness and define clear, actionable deliverables for ITR engineers.
• Oversee critical ITO/OTR activities, including Short Cycle Workflows, Internal Change Orders (ICOs), unassigned Sales Order queues, CCIM Cases, TAG creation and updates, and TIL subcases.
• Lead and participate in cross-functional initiatives to improve internal processes and business efficiency.
• Collaborate across a matrix organization and use system-level thinking and technical judgment to achieve customer-centric resolutions.

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach, a 24/7 nurse-based resource
• Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
• 401(k) retirement savings opportunity with company matching and company retirement contributions
• Access to Fidelity resources and financial planning consultants
• Tuition assistance
• Adoption assistance
• Paid parental leave
• Disability benefits
• Life insurance
• 12 paid holidays
• Permissive time off
• Discretionary annual bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior