Agile Flex Operator

RBC • Halifax, NS

3d • Onsite

About The Position

Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments. The Agile Flex Operator is part of a dynamic team that will be trained to support numerous functions throughout Payment and Trade Operations (PTO), including: Trade Wire Payments, Wire Investigations, Day 2 DCP (Digital Check Processing) Investigations, Settlement: Monitoring of Inbound and Outbound payment files between Financial Institutions to ensure proper financial Settlement and reporting with Payments Canada, and System Monitoring: To ensure timely processing of Payments Files.

Requirements

• High School Education
• Be Flexible and Adaptable
• Attention to Detail (Accuracy)
• Time Management (Efficiency)
• Willingness to Learn

Nice To Haves

• Post-Secondary Education
• Knowledge of RBC Products and Services
• Experience in Data Entry and Correction

Responsibilities

• Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services
• Processes basic bank service transactions
• Performs a wide range of advanced administrative/operational assignments
• Supports numerous functions throughout Payment and Trade Operations (PTO), including: Trade Wire Payments, Wire Investigations, Day 2 DCP (Digital Check Processing) Investigations, Settlement: Monitoring of Inbound and Outbound payment files between Financial Institutions to ensure proper financial Settlement and reporting with Payments Canada, and System Monitoring: To ensure timely processing of Payments Files.

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options
• world-class training program in financial services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED