Agile Flex Operator

Royal Bank of Canada•Dartmouth, NS

3d•Onsite

About The Position

Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments. The Agile Flex Operator is part of a dynamic team that will be trained to support numerous functions throughout Payment and Trade Operations (PTO), including: Trade, Wire Payments, Wire Investigations, Day 2 DCP (Digital Check Processing) Investigations, Settlement: Monitoring of Inbound and Outbound payment files between Financial Institutions to ensure proper financial Settlement and reporting with Payments Canada, and System Monitoring: To ensure timely processing of Payments Files.

Requirements

High School Education
Be Flexible and Adaptable
Attention to Detail (Accuracy)
Time Management (Efficiency)
Willingness to Learn
Banking Products
Change Management
Communication
Critical Thinking
Customer Service
Data Entry
Detail-Oriented
Interpersonal Relationship Management
Operational Delivery
Payment Handling
Process Improvements
Time Management
Wire Transfer

Nice To Haves

Post-Secondary Education
Knowledge of RBC Products and Services
Experience in Data Entry and Correction

Responsibilities

Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services
Processes basic bank service transactions
Performs a wide range of advanced administrative/operational assignments
Supports numerous functions throughout Payment and Trade Operations (PTO)
Monitors Inbound and Outbound payment files between Financial Institutions to ensure proper financial Settlement and reporting with Payments Canada
Monitors systems to ensure timely processing of Payments Files

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work