Agile Coach - Workforce Technologies

PNC Bank•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Agile Coach within PNC's Workforce Technology organization, you will be based in Pittsburgh PA. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The Agile Coach is a strategic change agent responsible for increasing Agile maturity and improving delivery outcomes across 30+ crews across Workforce Technology. This role partners closely with Product, Engineering, Architecture, and Leadership to embed Agile practices, strengthen team-of-teams execution, and enable predictable, value driven delivery at scale. The Agile Coach operates beyond team level ceremonies—focusing on systemic improvement, leadership coaching, flow optimization, and measurable outcomes across the value stream.

Requirements

University / college degree.
Industry relevant experience is typically 8+ years.
Bachelors degree.

Nice To Haves

Higher level education such as a Masters degree, PhD, or certifications is desirable.
Specific certifications are often required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Agile Methodology
Customer Solutions
Information Management
Organizational Analysis
Product Lifecycle Management (PLM)
Program Administration
Scrum
Scrum Methodology
Software Testing
Team-Building
Team Communication

Responsibilities

Assess Agile maturity across teams and programs using qualitative and quantitative indicators (flow, predictability, quality, engagement).
Define and execute a target-state Agile maturity roadmap aligned to business outcomes and workforce technology priorities.
Drive consistent adoption of Agile, Lean, and SAFe practices across multiple crews while allowing for context appropriate flexibility.
Provides expertise and leadership for multiple teams, senior enterprise leaders and product development lifecycles. Effective in driving cultural change and leading transformation. Challenges conventional thinking that interferes with change efforts.
Provides coaching to Scrum Masters, Product Owners, Engineering Managers, and Leaders on advanced Agile practices and mindsets.
Collaborating with senior enterprise leadership to drive the maturity of processes and practices; identify and facilitate continuous improvements.
Facilitates discussions across multiple levels of stakeholders to identify and escalate highly complex problems impeding teams' delivery/progress.
Identifying learning and development opportunities for multiple teams on the subject of agile methodology, principles and/or tools; customizing, maintaining and delivering training materials as needed.
Contribute to Agile standards, playbooks, and learning pathways across workforce technology.
Identify emerging challenges and proactively introduce experiments and improvements.
Provides coaching to groups of teams team(s), including the establishment of new teams, and summarizing and promoting best practices.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.