Agile Delivery Coach

USG Corporation•Chicago, IL

4d•Onsite

About The Position

As an Agile Delivery Coach at USG, you will serve as a key enabler of Agile transformation and delivery excellence across our Customer Experience Digital Transformation (CXDT) initiative. This role will lead by example, combining hands-on Scrum Master duties with the broader perspective of an Agile Coach. This position will facilitate agile ceremonies, coach and mentor teams, and drive the implementation of scaled Agile frameworks (SAFe) to enhance collaboration, productivity, and business value. This position is highly visible and collaborative, engaging with cross-functional and global teams to foster a culture of high performance, adaptability, and continuous improvement.

Requirements

Bachelor’s degree in Information Systems or related field.
Minimum 6 years’ combined experience as an Agile Coach, Scrum Master, or Agile Delivery Lead, including successful delivery in digital, or SaaS/cloud environments.
Certified Scrum Master (CSM/PSM) and SAFe Agilist or SAFe Program Consultant; additional Product Owner or Agile certifications are a plus.
Hands-on experience coaching, facilitating, and scaling Agile teams (Scrum, Kanban, SAFe), including hybrid and distributed teams.
Strong familiarity with Agile project management tools (JIRA, Confluence, Azure DevOps, ServiceNow) and metrics tracking.
Deep understanding of enterprise business systems and experience with cloud technologies or CI/CD pipelines is strongly preferred.
Proven skill in organizational change, conflict resolution, stakeholder communication, and team development.
Self-motivated, adaptable, and able to influence without authority in a matrixed environment.

Nice To Haves

additional Product Owner or Agile certifications are a plus.
Deep understanding of enterprise business systems and experience with cloud technologies or CI/CD pipelines is strongly preferred.

Responsibilities

Lead ceremonies (sprint planning, reviews, retrospectives) ensuring alignment, participation, and clear outcomes across digital teams.
Champion Agile principles across multiple teams, facilitating a modified PI planning structure, cross-team collaboration, and continuous improvement initiatives.
Enable stakeholder engagement by partnering with Product Owners, team leads, and business leaders to groom backlogs, set priorities, and manage dependencies.
Oversee end-to-end delivery of workstreams, ensuring timely and high-quality delivery of business-critical features in both cloud and on-premises environments.
Build and manage cross-entity backlog collection and prioritization process.
Remove impediments, facilitate conflict resolution, foster a psychologically safe environment, and build team accountability.
Coach and mentor Project Managers, Product Owners, Team Leads and team members, accelerating Agile maturity and adopting best practices throughout the organization.
Implement and track team performance metrics, using JIRA, Confluence, and other tools, to support transparency, feedback, and iterative improvement.
Support resource and capacity planning, ensuring teams are equipped to meet business goals.
Promote a culture of experimentation, learning, and inclusion, maintaining knowledge of leading-edge Agile trends.
Act as a US-based ambassador, aligning CXDT initiatives with global objectives in North America and beyond.
Ensure clear reporting on project status, progress, and metrics to senior leadership and stakeholders.