Aggregates Dispatcher – Florence KY

Smyrna Ready Mix, LLC • Florence, KY

3d

About The Position

SRM Concrete is seeking a service-driven, multitasking leader for its Central Dispatch team in Florence, Kentucky. The dispatcher connects customers, drivers, and plants to support customer satisfaction and timely, accurate concrete deliveries. The role involves handling multiple orders and priorities, collaborating with plant managers, drivers, sales teams, customers, and suppliers, and helping maintain operational efficiency, safety, and service quality. The position is based in a high-volume office setting and includes frequent communication across multiple locations.

SRM Concrete describes itself as a family-owned, values-driven leader in the ready mix concrete industry, founded in 1999 and grown to more than 600 locations nationwide. The company emphasizes quality, integrity, service, teamwork, and opportunities for career growth and advancement.

Requirements

• Ability to multitask and thrive in a fast-paced, customer-focused environment.
• Commitment to delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Leadership experience and a collaborative, team-first mindset.
• Ability to learn new systems and technology quickly.
• Analytical thinking and an interest in challenges and continuous improvement.
• Commitment to safety, quality, and operational excellence.
• Willingness to undergo SRM’s pre-employment screenings.
• Ability to work in a high-volume office setting with frequent communication across multiple locations.

Nice To Haves

• Proficiency with Microsoft Office and dispatch or logistics software.
• Experience in dispatch, logistics, or customer service.

Responsibilities

• Answer incoming calls and communications, addressing customer needs with urgency and care.
• Coordinate orders, schedules, and priorities with plant managers, drivers, and sales teams to support timely and accurate concrete deliveries.
• Set a professional example and promote teamwork and service excellence within the Central Dispatch team.
• Monitor performance metrics, identify opportunities for improvement, and help implement operational solutions.
• Manage customer inquiries and resolve delivery or quality issues.
• Build strong relationships and maintain communication with customers, suppliers, and SRM team members.
• Uphold safety regulations and company policies, helping create a safe and positive work environment.
• Participate in team meetings, share insights, and contribute to strategic planning and process improvements.

Benefits

• Low-cost medical, dental, vision, short-term disability, long-term disability, and life insurance.
• Paid holidays.
• PTO/vacation.
• 401(k) with a $100 weekly match.
• Family days.
• Competitive salary.
• Advancement opportunities.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed