Aggregates Dispatch Manager - Panama City, FL

Smyrna Ready Mix, LLC • Panama City, FL

2d

About The Position

SRM Concrete is seeking a service-driven, multitasking leader for its Central Dispatch team. The role coordinates customers, drivers, plants, and sales teams to support timely, accurate concrete deliveries and exceptional customer service. The manager leads by example, supports team members, monitors operational performance, resolves customer and delivery issues, promotes safety, and contributes to continuous improvement. The position is based in a high-volume office setting and involves frequent communication across multiple locations.

Requirements

• Ability to multitask and thrive in a fast-paced, customer-focused environment.
• Strong customer-service orientation.
• Strong communication and interpersonal skills.
• Leadership experience and a collaborative, team-first mindset.
• Ability to learn new systems and technology quickly.
• Analytical thinking and an interest in continuous improvement.
• Commitment to safety, quality, and operational excellence.
• Willingness to undergo SRM’s pre-employment screenings.
• Ability to work in a high-volume office setting with frequent communication across multiple locations.

Nice To Haves

• Experience in dispatch, logistics, or customer service.
• Proficiency with Microsoft Office and dispatch/logistics software.

Responsibilities

• Answer incoming calls and communications and respond to customer needs with urgency and care.
• Coordinate orders, schedules, and priorities with plant managers, drivers, and sales teams to support timely and accurate concrete deliveries.
• Set a standard of professionalism, teamwork, and service excellence within the Central Dispatch team.
• Monitor performance metrics, identify opportunities for improvement, and help implement operational solutions.
• Manage customer inquiries and address delivery or quality issues.
• Build effective working relationships with customers, suppliers, and SRM team members.
• Uphold safety regulations and company policies and promote a safe, positive work environment.
• Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Benefits

• Competitive pay, overtime opportunities, annual raises, and eligibility for bonuses.
• Low-cost medical, dental, vision, short-term disability, long-term disability, and life insurance.
• Paid holidays and PTO/vacation.
• 401(k) with a $100 weekly match.
• Family days.
• Steady hours and dependable work.
• Opportunities for advancement and skill development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed