Agentic Transformation Advisor

Dialpad•Austin, TX

About The Position

Dialpad is a leading AI-native business communications platform that unifies calling, messaging, meetings, and contact center solutions. Powered by AI that understands conversations in real time, Dialpad is used by over 70,000 companies globally. The company is at the forefront of the shift to Agentic AI, developing intelligent agents that automate workflows and resolve customer issues. The DAART initiative (Dialpad Agentic AI in Real Time) aims to redefine the capabilities of communication platforms. Dialpad emphasizes the use of AI to enhance employee performance and believes in the importance of every conversation, transforming them into insights and actions. The company seeks individuals who are intensely curious, hold themselves to a high standard, and embody traits such as being Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Requirements

A track record of success in a quota-carrying sales environment selling AI solutions for Customer Experience.
Strong discovery, storytelling, objection-handling, and closing skills.
A passion for helping teams adopt, position, and sell new products effectively.
Strong business judgment and analytical skills, with the ability to translate data into clear recommendations.
Experience partnering cross-functionally with Sales, Product Marketing, Product, and Engineering stakeholders.
Comfort operating in a fast-moving environment where feedback, iteration, and continuous improvement are essential.
Excellent written and verbal communication skills, with the ability to simplify complex concepts for a range of audiences.
A proactive, resourceful approach to identifying opportunities, solving problems, and driving revenue growth.

Responsibilities

Own the specialist overlay motion for agentic products across new business and recently closed customer opportunities.
Partner with frontline Account Executives to qualify opportunities, develop deal strategies, and support opportunities from initial engagement through close.
Lead strategic customer conversations that clearly position the value of our agentic product suite against customer pain points and business goals.
Deliver compelling pitches, product storytelling, and objection handling tailored to customer needs and desired outcomes.
Coach the sales team on best practices, opportunity strategies, and positioning to improve efficiency and increase win rates.
Identify whitespace opportunities, respond to inbound interest, and help drive pipeline creation for agentic products.
Provide regular reporting on pipeline health, revenue attainment, wins, losses, and key trends related to agentic product performance.
Translate field insights into actionable feedback for Sales, Product Marketing, Product, and Engineering leaders.
Analyze product adoption, pipeline, and performance metrics to identify risks, gaps, and growth opportunities across the business.
Recommend operational improvements that increase revenue performance and strengthen go-to-market execution.