About The Position
As a Manager in Accenture Song’s Customer Technology – Commerce practice, you will lead the design, delivery, and scaling of Agentic Commerce workstreams. You will ensure AI-driven capabilities are production-ready, secure, and integrated with enterprise commerce ecosystems, including Salesforce, Adobe, SAP, and composable/MACH platforms. The role spans architecture and engineering, delivery execution, governance, risk management, and value realization, as well as contributions to practice growth through reusable assets and client-facing materials. You will work with global clients across B2C, B2B, and B2B2C commerce and mentor multidisciplinary engineering teams.
Requirements
- At least 7 years of experience delivering enterprise-scale commerce and digital platforms.
- Hands-on experience implementing enterprise commerce platforms such as Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks.
- Hands-on experience building agentic AI capabilities integrated into production systems.
- Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems.
- Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms.
- Industry expertise in Communications, Media, & Technology (CMT).
Nice To Haves
- Proven success delivering prototype-to-production work with CI/CD, cloud-native architecture, and DevOps.
- Experience applying enterprise governance frameworks for AI-driven systems.
- Solid understanding of observability, performance benchmarking, and AI evaluation frameworks.
- Demonstrated ability to lead and mentor cross-functional engineering teams.
- Strong communication skills, including presenting designs and delivery plans to senior stakeholders.
- Track record of contributing to reusable assets and practice capabilities.
Responsibilities
- Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations.
- Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems.
- Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments.
- Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services.
- Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems.
- Contribute to build-versus-buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure.
- Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps.
- Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP.
- Deliver integrations with CRM, CDP, payments, order management, pricing, and fulfillment systems.
- Implement policy-driven architecture covering governance, compliance, auditability, and explainability.
- Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI.
- Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness.
- Contribute to industry-specific points of view, demos, and proposal assets for Agentic Commerce implementations.
- Build and enhance internal accelerators, reference architectures, and reusable components.
- Engage senior client stakeholders and translate architectures into delivery outcomes.
- Own delivery of solution components and workstreams from design through build, rollout, and value realization.
- Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms.
Benefits
- Medical, dental, vision, life, and long-term disability coverage.
- 401(k) plan.
- Bonus opportunities.
- Paid holidays.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
