Agent Support I

Integrity Marketing Group • Hot Springs, AR

4d • Onsite

About The Position

Agent Support Eldercare Insurance Services Hot Springs, AR About Eldercare With over 30 years of experience in the industry, Eldercare Insurance Services is one of the largest distributors of Medicare Supplement and other Senior Market insurance products in the United States. Leveraging a network of independent insurance agents, a career distribution sales force and an internal call center operation, EIS helps thousands of Americans every year get the coverage that they need. By providing the best possible service and care to their customers, EIS has become a respected name in the Insurance Services industry. EIS, an Integrity company, is based in Hot Springs, Arkansas. Job Summary We are seeking a motivated and detail-oriented candidate to join our team. The successful candidate will be responsible for processing paperwork, providing agent support, tracking contract statuses, and more. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and prior customer service or administrative experience.

Requirements

• High School degree or equivalent
• 0-2 years of relevant experience
• Ability to multitask in a fast-paced environment
• Prior customer service and/or administrative experience preferred
• Experience with the Microsoft Office suite, particularly Excel preferred
• Ability to learn proprietary computer systems
• Excellent communication skills with emphasis on professionalism and attention to detail

Responsibilities

• Processing paperwork with insurance carriers for agents and agencies
• Providing overall agent support and assistance via phone and email
• Following up with insurance carriers and agents as necessary
• Processing applications and beneficiary enrollments
• Tracking statuses of contracts submitted by insurance agents
• Confirming certain requirements are met to sell Medicare Advantage and other Medicare products
• Working in large files that contain sensitive agent information to identify and resolve issues
• Tracking and reporting production
• Perform other duties as assigned to support the needs of the team.

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED