Support & Cleaning Agent

Indie Campers • Vancouver, BC

8h • Onsite

About The Position

Indie Campers is Europe’s leading road trip provider, offering customers the freedom to explore in well-maintained and fully equipped campervans and RVs. Support & Cleaning Agents are essential in guaranteeing a perfect customer journey - working behind the scenes to ensure every vehicle is safe, clean, functional, and ready for adventure.

The Support & Cleaning Agent is responsible for the full preparation, inspection, and operational readiness of the fleet. This is a hands-on, high-energy, detail-oriented role focused on cleaning & detailing, fleet preparation & equipment setup, minor repairs & troubleshooting, stock & consumables control, and depot organization & logistics support. The role sits at the heart of the operation, ensuring vehicles meet Indie Campers’ quality standards and are ready for customer check-in. Given the central role of Back Office in fleet readiness and depot performance, the Support & Cleaning Agent serves as the natural second-in-command to the City Lead in daily operational continuity.

Requirements

• Experience in cleaning, logistics, warehouse, automotive, hospitality, or operations preferred.
• Strong work ethic, attention to detail, and hands-on mindset.
• Ability to lift, move, and clean vehicles and equipment.
• Comfortable working in fast-paced, physically active environments.
• Good communication skills and willingness to collaborate with Front & Back Office, and Servicing.
• A driving license (Class 5) is required.
• English and local language proficiency (if applicable).
• Able to perform active physical tasks throughout the shift: standing, walking, bending, lifting, and repetitive motions.
• Comfortable working on their feet for most of the day, moving between cleaning bays, parking areas, and depot work zones.
• Able to lift or carry equipment, cleaning materials, or accessories (up to 15–20 kg).
• Comfortable working indoors and outdoors in varying weather conditions.
• Able to clean, stage, and inspect vehicles, including tasks requiring bending, kneeling, or overhead reach.
• Flexible to work weekends, holidays, and peak-season periods, adapting to volume changes and operational urgencies.

Responsibilities

• Clean and prepare vehicles, ensuring they meet Indie Campers' standards.
• Perform post-return inspections and maintain readiness for customer pick-ups.
• Manage inventory of cleaning supplies and rental extras.
• Track shipments and report discrepancies.
• Move campervans between areas, maintain a well-organized depot, and ensure efficient operation.
• Assist with fleet checks, minor repairs, and proactive issue reporting.
• Collaborate during peak periods for deep cleaning or kit preparation.
• Help with troubleshooting, cleaning, and fixing operational issues to ensure smooth deliveries.

Benefits

• Competitive compensation and travel benefits.
• Clear progression to RoadTrip Agent or other operational roles.
• Training in cleaning standards, detail verification, minor repairs, and operational excellence.
• A multicultural, dynamic workplace with a strong team spirit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed