Agent Program Analyst
About The Position
Under supervision of the Agent Program Manager, the Agent Program Analyst is responsible for compiling reports, developing documentation for the Agent program, tracking Agent Certification statuses, and developing Agent-related content for the Agent Portal and website. Monitor and track Agent-related activities, including agent certification verification, de-certification, and enrollments. Coordinate with agency’s Agents Licensing Division to manage the Georgia Access License Qualification and Georgia Access License Qualification renewal process for agents. Coordinate with agency’s Agent Licensing Division regarding agent certification applications and access to the Georgia Access Agent Portal. Provide ongoing support for agents as needed, including responding to Georgia Access Contact Center escalated inquiries and recommending Interactive Voice Response (IVR) modifications to support agents. Develop Agent fraud reports; implement processes to resolve fraud-related issues. Coordinate with the technology vendor to design components of the Georgia Access Agent Portal. Assist in maintaining agent-related content on the Georgia Access website. Develops Agent-related support resources, including an onboarding guide, frequently asked questions (FAQs), or job aid materials. Develop and inform agent training content and recertification materials applicable for each plan year on an annual basis to ensure coursework reflects any changes to federal and state health insurance standards. Assist the Agent Program Manager with coordinating with vendors responsible for agent examination and trainings. Develop content and communications for agent engagement and agent workgroup activities including mass mailings, industry association coordination, and webinars. Coordinate with the technology vendor to design components of the Georgia Access Agent Portal. Assist in maintaining agent-related content on the Georgia Access website. Develop Agent-related support resources, including an onboarding guide, frequently asked questions (FAQs), or job aid materials. Perform other duties assigned.
Requirements
- High school diploma/GED and one (1) year of job-related experience or completion of an apprenticeship/internship that sufficiently supplied experience to understand the basic principles relevant to the major duties of the position or any other combination of education and professional experience that provides the requisite knowledge, skills and abilities to successfully perform the job.
Responsibilities
- Compile reports
- Develop documentation for the Agent program
- Track Agent Certification statuses
- Develop Agent-related content for the Agent Portal and website
- Monitor and track Agent-related activities, including agent certification verification, de-certification, and enrollments
- Coordinate with agency’s Agents Licensing Division to manage the Georgia Access License Qualification and Georgia Access License Qualification renewal process for agents
- Coordinate with agency’s Agent Licensing Division regarding agent certification applications and access to the Georgia Access Agent Portal
- Provide ongoing support for agents as needed, including responding to Georgia Access Contact Center escalated inquiries and recommending Interactive Voice Response (IVR) modifications to support agents
- Develop Agent fraud reports; implement processes to resolve fraud-related issues
- Coordinate with the technology vendor to design components of the Georgia Access Agent Portal
- Assist in maintaining agent-related content on the Georgia Access website
- Develops Agent-related support resources, including an onboarding guide, frequently asked questions (FAQs), or job aid materials
- Develop and inform agent training content and recertification materials applicable for each plan year on an annual basis to ensure coursework reflects any changes to federal and state health insurance standards
- Assist the Agent Program Manager with coordinating with vendors responsible for agent examination and trainings
- Develop content and communications for agent engagement and agent workgroup activities including mass mailings, industry association coordination, and webinars
- Perform other duties assigned
Benefits
- Robust benefits package designed for every stage of your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
